Blanca Palomares
Dallas,TX
Summary
Results-driven individual with a strong focus on enhancing customer satisfaction, effective team leadership, and efficient daily operations management.
Overview
17
17
years of professional experience
Work History
Assistant Manager
El Rancho Supermercado
Dallas, TX
11.2023 - Current
- Manage daily department operations within the store to ensure efficiency and customer satisfaction.
- Coordinate promotional events, enhancing customer engagement and sales performance.
- Ensure operations meet company safety and quality standards
- Ensure store looks and feels inviting by maintaining regular cleaning protocols
- Ensure accuracy in financial transactions and reports
- Lead team meetings to communicate goals or concerns
- Conduct multiple daily walkthroughs to assess customer experience and make adjustments accordingly if an issue is spotted anywhere in the store
- Resolve any customer complaints to ensure satisfaction
- Assist in inventory management
Second Assistant Store Manager
El Rancho Supermercado
Dallas, TX
02.2023 - 11.2023
- Assisted in managing daily store operations and ensuring compliance with company policies and safety standards.
- Trained and mentored team members
- Developed schedules to optimize staff coverage during peak shopping hours.
- Assist in inventory management practices
- Assisted with daily cash procedures and reports
- Increased customer satisfaction by addressing and resolving customer concerns promptly and efficiently.
Customer Service Manager
El Rancho Supermercado
Dallas, TX
09.2022 - 02.2023
- Led customer service team to enhance satisfaction and resolve issues efficiently.
- Mentored junior staff, fostering professional development and enhancing team effectiveness.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Customer Service Assistant
El Rancho Supermercado
Dallas, TX
01.2015 - 09.2022
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in training new staff on customer interaction protocols and software systems.
- Assist in day end procedures and money deposits
Head Cashier
El Rancho Supermercado
Dallas, TX
06.2012 - 01.2015
- Supervised daily operations of cash register functions and staff performance.
- Trained and mentored new cashiers on customer service protocols and transaction processes.
- Implemented inventory control measures to reduce discrepancies during cash handling.
- Ensured compliance with company policies for cash management and security procedures.
Cashier
El Rancho Supermercado
Dallas, TX
07.2009 - 06.2012
- Processed customer transactions efficiently and accurately.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with inquiries, providing exceptional service and support.
- Managed inventory levels by restocking shelves and organizing products effectively.
Education
Licenciada -
Secretaria De Contabilidad
Mexico08-1996
Skills
- Customer service
- Money handling and reports
- Team leadership
- Decision-making
Accomplishments
Managed to work my way up the company that gave me the opportunity to grow and look forward to continue growing
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Assistant Manager
El Rancho Supermercado
11.2023 - Current
Second Assistant Store Manager
El Rancho Supermercado
02.2023 - 11.2023
Customer Service Manager
El Rancho Supermercado
09.2022 - 02.2023
Customer Service Assistant
El Rancho Supermercado
01.2015 - 09.2022
Head Cashier
El Rancho Supermercado
06.2012 - 01.2015
Cashier
El Rancho Supermercado
07.2009 - 06.2012
Licenciada -
Secretaria De Contabilidad