Blanca Perez
Lancaster,TX
Summary
Dynamic Leadership Shift Manager at McDonald’s with a proven track record in employee training and customer service excellence. Skilled in decision-making and operations management, I enhanced team performance and consistently achieved high customer satisfaction. My energetic approach and commitment to workplace safety fostered a positive environment, ensuring smooth operations during peak hours.
Overview
4
4
years of professional experience
Work History
Leadership Shift Manager
McDonald’s
05.2021 - 03.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Education
High School Diploma -
Lancaster High School
Lancaster, TX06.2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Opening and closing procedures
- Staff motivation
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Team development
- Mentoring and coaching
- Flexible schedule
- Operations management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Leadership Shift Manager
McDonald’s
05.2021 - 03.2025
High School Diploma -
Lancaster High School
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