Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Blanca Quintero

Jourdanton,TX

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Family Dollar
San Antonio, Texas
01.2021 - 11.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Freight Manager

Dollar Tree
San Antonio, Texas
05.2020 - 06.2021
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Organized records of vehicles, schedules and completed orders.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.

Customer Service Representative

Sea Mar
Tacoma, Washington
01.2016 - 01.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Documented and detailed calls and complaints using call center's CRM database.

Education

Diploma - Business Office Administration

United Education Institute
Huntington Park, CA
2006

Skills

  • Employee performance evaluations
  • Recruiting and interviewing
  • Contract Management
  • Consulting
  • Employee scheduling
  • Staff Management
  • Strategic planning
  • Training

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Family Dollar
01.2021 - 11.2021

Freight Manager

Dollar Tree
05.2020 - 06.2021

Customer Service Representative

Sea Mar
01.2016 - 01.2018

Diploma - Business Office Administration

United Education Institute