Blanca Rosario
Lakeland,FL
Summary
Dependable Property Manager with experience overseeing various types of properties. Strong knowledge of income tax credits, Section 8 requirements and recertification vouchers. Successful in maximizing rent collection and managing outstanding tenant issues with focus on retention. Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable in Client retention. Successful career history comprising more than 10 years.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Bay Management Group / Branford Manor Apartments
Groton , CT
2008.03 - 2013.09
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Processed security deposit refunds.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Attended staff meetings and took extensive notes to share with property manager.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Showed apartments to potential tenants and answered questions regarding community.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Posted policies and rules in common areas for tenant review.
- Developed policies and procedures for effective property management.
Teller Supervisor
Citizens Bank
New London , CT
2002.02 - 2007.11
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Promoted bank's products and services by consistently cross-selling to customers.
- Researched and resolved customer issues on personal savings, checking and line of credit accounts.
Education
Certified in Tax Preparation
H & R BLOCK
New London, IAFair Housing Compliance Course
National Affordable Housing Management Association
Groton, CT06.2011
Certified Professional of Occupancy Course
National Affordable Housing Management Association
03.2011
BBA - Business Administration And Management
Caribbean University
Bayamon, PR06.2001
Skills
- Application Process Proficiency
- Policy Enforcement
- Tenant Screening
- Vacant Unit Monitoring
- Code Compliance
- Monthly Fee and Payment Collection
- Security Deposit Refunds
- Daily Property Operations
- Complaints Investigation
- Violation Resolution
Certification
- Numerous housing Training -
Languages
Spanish
Full Professional
Timeline
Assistant Property Manager
Bay Management Group / Branford Manor Apartments
2008.03 - 2013.09
Teller Supervisor
Citizens Bank
2002.02 - 2007.11
Certified in Tax Preparation
H & R BLOCK
Fair Housing Compliance Course
National Affordable Housing Management Association
Certified Professional of Occupancy Course
National Affordable Housing Management Association
BBA - Business Administration And Management
Caribbean University
- Numerous housing Training -
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