Blanca Villalobos

• Currently has 41 employees and approximately 100 independent contractors
• As, (HRM) I perform or assist in all of the typical HRM duties
• These includes planning, directing, and coordinating the administrative functions of SWF with respect to both employee and independent contractors
• Performed recruiting, interviewing, and hiring of new staff
• Consulted, guided and collaborated with management regarding strategic planning; and serve as a link between SWF's management its labor pool
• I was in charge of all onboarding aspect of HR including benefits and setting up training for the new hire and new branches
• Resolving complex issues with employee relations and handled all investigations
• I made sure the SWF stayed in compliance with Federal and State law and policies.
• I serve as the employee's direct contact for insurance benefits, 401K and Life insurance and serve as their interface with the benefits providers
• Behavior training of employees including tolerance and harassment training
• Kept up with best practice and all employment law and regulations.

Lead all performance reviews both quarterly and yearly

• Responsible for responding to all California Employment Development Department issues and audits
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce.

• Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
• Developed and executed strategic plans for process improvement, driving operational excellence across the organization.
• Identified root causes of recurring issues through rigorous problem-solving techniques, developing long-term solutions to prevent recurrence.
• Managed complex employee relations issues with discretion and sensitivity, maintaining positive work environment while resolving conflicts efficiently.
• Established a consistent approach to employee performance evaluations, ensuring alignment with company objectives and fair recognition of accomplishments.
• Promoted a culture of continuous improvement by facilitating cross-functional process review sessions resulting in streamlined workflows across departments.
• Led HR team in successfully completing company-wide performance management cycle, ensuring timely feedback and goal-setting for all employees.
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
• Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
• Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
• Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.

• HGI Law Group practices civil litigation throughout California
• Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
• Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
• Guided leaders and employees on company policies, programs, benefits and salary administration.
• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Facilitated organizational change through effective communication and collaboration with senior management.
• Structured compensation and benefits according to market conditions and budget demands.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Streamlined HR processes for increased efficiency with the use of HRIS systems.

• Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
• I was responsible for managing over 150 employees including sales managers
• My duties includes all HR duties and daily operations for the company
• Improved team productivity through effective communication, training, and performance evaluations.
• Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
• Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
• Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
• Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
• Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
• Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.