Blanca Virgen Villa
Nashville,TN
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Water Systems Inc.
02.2023 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Customer Service Representative
Asurion
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
Receiving Specialist
Saks Fifth Avenue
05.2021 - 09.2022
- Compared and verified identifying information of outgoing shipments.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
QC/Order Processor
Cardinal Health.
11.2018 - 11.2020
- Pulled correct product from inventory to pack into appropriate box for customers.
- Traced missing material and shipments through vendor and customer communications.
- Placed orders onto conveyor belts to move to next department for further processing.
Education
High School Diploma -
The Academy At Hickory Hollow
Antioch, TN05.2012
Skills
- Data Documentation
- Inventory Monitoring and Management
- Storage and Supply Management
- Contents Verification
- Damage Identification and Reporting
- Problem-Solving
- Quality Control
- Web-Based Communication
- Customer Service
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Water Systems Inc.
02.2023 - 11.2023
Receiving Specialist
Saks Fifth Avenue
05.2021 - 09.2022
QC/Order Processor
Cardinal Health.
11.2018 - 11.2020
Customer Service Representative
Asurion
High School Diploma -
The Academy At Hickory Hollow
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