BLANCA BIBIANA PLAZA
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly-motivated Job Title with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Office Manager
Mi Casa Dental
04.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Supervised and led team of dental hygienists and support staff of Number.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
DENTAL OFFICE MANAGER & TREATMENT COORDINATOR
Salinas Dental Group
08.2020 - Current
- Manage billing, insurance verification, and accounts receivable
- Modernized business management by going paperless and implementing Easy Dental software to streamline office efficiency
- Create MTD reports and manage payrolls in a timely manner for two dental offices with a total of 18 employees
- Explain personalized treatment and payment options to patients
- Provide treatment sales training to other employees
- Ensure proper scheduling of doctors and dental hygienists
- Monitor dental inventory and purchase supplies within office budget.
ASSISTANT MANAGER
Smile Sonrisa Dental
08.2017 - 08.2020
- Reviewed accounts receivable and payables and completed front office billing
- Reviewed treatment plans and costs with patients
- Processed insurance claims, collected copayments, and posted EOBS
- Coordinated patient flow for pediatric, adult, and orthodontic practice with 20 chairs
- Oversaw meetings, conducted performance reviews, and addressed employee concerns
- Established and maintained patient recall to cultivate relationships and continuity of services.
DENTAL HYGIENIST
Adriana Mejia, DDS
05.2014 - 08.2017
DENTAL HYGIENIST
Gloria Giraldo, DDS
06.2012 - 04.2014
DENTAL HYGIENIST
George Sorapoulus, DDS
09.2010 - 06.2012
DENTAL HYGIENIST
Gloria Henao, DDS
07.2010 - 06.2012
DENTAL HYGIENIST
Juan C. Erro, DDS
08.2004 - 08.2009
GENERAL DENTIST
Hospital San Vicente de Paul
05.1994 - 06.1999
Education
DOCTOR OF DENTAL SURGERY (DDS) -
Universidad Autonoma de Manizales
REGISTERED DENTAL HYGIENIST -
Florida Board of Dentistry
Miami, FL01.2004
Skills
- Administrative Management
- Eagle Soft Software
- Bilingual (English and Spanish)
- Dentrix Software
- Anesthesia Application
- Patient Scheduling
- Digital X-Ray
- Intra-Oral Camera
Websites
Certification
- INTRODUCTION TO DENTAL BILLING AND CODING, Medical Association of Billers, 08/2017
- CPR AND AED, American Safety & Health Institute, 2016
- LOCAL ANESTHESIA ADMINISTRATION FOR DENTAL HYGIENISTS, Palm Beach State College, 10/2014
- EXPANDED FUNCTIONS FOR DENTAL ASSISTANT, Robert Morgan Educational Center, 2002
Professional Development
- DENTAL TREATMENT COORDINATOR TRAINING, Front Office Rocks, 04/2018
- ACCOUNTS RECEIVABLE FOR THE DENTAL OFFICE, The DALE Foundation, 09/2017
- SOFT TISSUE MANAGEMENT: A STEP-BY-STEP APPROACH, Miami, FL, 2004 and 2006
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Mi Casa Dental
04.2023
DENTAL OFFICE MANAGER & TREATMENT COORDINATOR
Salinas Dental Group
08.2020 - Current
ASSISTANT MANAGER
Smile Sonrisa Dental
08.2017 - 08.2020
DENTAL HYGIENIST
Adriana Mejia, DDS
05.2014 - 08.2017
DENTAL HYGIENIST
Gloria Giraldo, DDS
06.2012 - 04.2014
DENTAL HYGIENIST
George Sorapoulus, DDS
09.2010 - 06.2012
DENTAL HYGIENIST
Gloria Henao, DDS
07.2010 - 06.2012
DENTAL HYGIENIST
Juan C. Erro, DDS
08.2004 - 08.2009
GENERAL DENTIST
Hospital San Vicente de Paul
05.1994 - 06.1999
DOCTOR OF DENTAL SURGERY (DDS) -
Universidad Autonoma de Manizales
REGISTERED DENTAL HYGIENIST -
Florida Board of Dentistry
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