Blanca Catalina Quintanar
Oakwood,GA
Summary
Accomplished administrative professional with a proven track record in organization, project management, and communication. With extensive experience in customer service, event coordination, and executive support, I am committed to streamlining operations and providing top-tier support to senior leadership.
Overview
10
10
years of professional experience
Work History
Bilingual Customer Service Representative
Barrow County Utilities
09.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Secretary (Volunteer)
First Pentecostal Church of Oakwood
01.2020 - Current
- Collaborate with the planning committee and clergy to align event logistics with organizational & budget goals.
- Maintain confidentiality of sensitive personal information related to congregants'' donations or requests for assistance.
- Enhance financial transparency by implementing accurate record-keeping practices for all transactions.
Human Resources Manager
Potra Law Firm LLC
06.2015 - 09.2021
- Served in diverse roles, including Human Resource Manager, Assistant to the Human Resource Manager, Accounts Payable Specialist, Interpreter, and Legal Assistant.
- Provided comprehensive administrative support, including processing bi-weekly payroll and managing personnel transactions.
- Coordinated legal consultations and multi-location events across North Georgia, Tennessee, and Alabama, demonstrating strong project management capabilities.
- Oversaw billing processes and maintained thorough documentation, ensuring timely and accurate financial management.
- Enhanced client understanding of complex legal concepts by providing clear, concise interpretations during consultations, while compiling comprehensive application packets with all relevant documentation.
Education
University of North Georgia
Gainesville, GA01-2017
High School Diploma -
North Hall High School
Gainesville, GA01-2015
Skills
- Executive & Administrative Support: Expertise in managing complex calendars, coordinating meetings, and streamlining executive workflows
- Communication & Interpersonal Skills: Proven ability to work with diverse individuals and manage high-volume calls, emails, and in-person interactions
- Project & Event Coordination: Proven ability to plan, coordinate, and execute special events and projects, ensuring efficiency and precision
- Technical Proficiency: Skilled in Microsoft Office Suite, QuickBooks and Church Center
Timeline
Bilingual Customer Service Representative
Barrow County Utilities
09.2021 - Current
Secretary (Volunteer)
First Pentecostal Church of Oakwood
01.2020 - Current
Human Resources Manager
Potra Law Firm LLC
06.2015 - 09.2021
University of North Georgia
High School Diploma -
North Hall High School
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