Blanca K Lopez Urbina
Miami,FL
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
5
5
years of professional experience
Work History
Cashier
Sweet Paris
Coral Gables, FL
01.2025 - Current
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customers' questions and provided information on store procedures or policies.
- Answered phone calls to assist customers with questions and orders.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Welcomed customers, offering assistance to help find store items.
Restaurant Server
Grand Beach Hotel Miami Beach
Miami Beach, FL
01.2024 - 02.2025
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Calculated charges, issued table checks, and collected payments from customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Assisted other servers as needed during peak hours or special events.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Complied with safety procedures when handling food items or cleaning materials.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Followed up on guest requests in a timely manner.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Served food and beverages to patrons and confirmed complete orders.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Room Service Server
Grand Beach hotel Miami Beach
Miami Beach, FL
02.2023 - 01.2024
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Processed cash and credit card payments accurately and efficiently.
- Kept track of deliveries made throughout shift using point-of-sale systems or manual logs.
- Answered guest questions related to pricing and food and beverage ingredients.
- Followed up with guests regarding order quality to satisfaction.
- Prepared billings accurately based on customer orders and provided receipts upon request.
- Prepared silverware roll-ups, took out trash and washed dishes.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Completed day-to-day duties accurately and efficiently.
- Ensured compliance with health department regulations regarding proper storage temperatures of food items.
- Served food and beverages to customers.
- Resolved guest complaints to maintain complete customer satisfaction.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
Restaurant Busser
Grand Beach Hotel Miami beach
Miami Beach, FL
01.2022 - 02.2023
- Followed up with customers regarding their satisfaction with services provided.
- Filled and served various beverages for customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Set up buffet tables with appropriate food items according to company standards.
Cashier
100 Montaditos
Madrid, Spain
03.2020 - 12.2021
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customers' questions and provided information on store procedures or policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Discounted purchases by scanning and redeeming coupons.
- Offered customers carry-out service at completion of transaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Marketing - Digital Marketing
Maria Zambrano
Madrid Spain01-2019
High School Diploma -
Intituto Del Valle
Nicaragua11-2015
Skills
- Empathy and patience
- Cash register systems
- Credit and cash transactions
- Online orders preparation
- Guest inquiries
- Reports and documents
- Clear communication
- POS systems
- Sales transactions
- ID verification
- Customer service
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Cashier
Sweet Paris
01.2025 - Current
Restaurant Server
Grand Beach Hotel Miami Beach
01.2024 - 02.2025
Room Service Server
Grand Beach hotel Miami Beach
02.2023 - 01.2024
Restaurant Busser
Grand Beach Hotel Miami beach
01.2022 - 02.2023
Cashier
100 Montaditos
03.2020 - 12.2021
Marketing - Digital Marketing
Maria Zambrano
High School Diploma -
Intituto Del Valle
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