Blanca R Ortega Gomez
West Hollywood,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Pro Services Specialist
Lowes Home Improvment
Los Angeles, CA
08.2023 - Current
- Managed customer expectations throughout service delivery process.
- Developed detailed project plans outlining timelines, resources, milestones.
- Created and maintained customer accounts in the company database.
- Maintained up-to-date knowledge of all products offered by the company.
- Analyzed customer requirements and provided recommendations for products that met their needs.
- Demonstrated commitment to providing excellent customer service at all times.
- Resolved customer inquiries through phone, email, and online chat platforms.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
Front End Supervisor
Home Depot
Los Angeles, CA
05.2021 - 05.2023
- Maintained accurate records of inventory, sales, and employees.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Ensured adequate staffing levels during peak business hours.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Resolved customer complaints in a professional manner.
- Trained new employees in customer service techniques and store policies.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
Education
High School Diploma -
Central City Value High School
Los Angeles, CA06-2021
Some College (No Degree) - Business Administration
Glendale Community College
Glendale, CASkills
- Proposal Writing
- Industry Expertise
- Appointment Scheduling
- Account updating
- Product Knowledge
- Scheduling
- Account Management
- Customer service excellence
- Bilingual English and Spanish
Timeline
Pro Services Specialist
Lowes Home Improvment
08.2023 - Current
Front End Supervisor
Home Depot
05.2021 - 05.2023
High School Diploma -
Central City Value High School
Some College (No Degree) - Business Administration
Glendale Community College