Brad Taunton
Little Rock,AR
Summary
Adept at leveraging industry expertise and a collaborative mindset, I significantly enhanced customer satisfaction at Lowes Home Improvement by implementing innovative service solutions. As a Pitmaster and Lawn Care Technician, I combined product knowledge with creative problem-solving to boost operational efficiency. My leadership in the U.S. Army honed my leadership abilities, achieving commendable battlefield outcomes while accounting for equipment and personnel.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Pro Services Specialist
Lowes Home Improvment
Little Rock, AR
03.2023 - Current
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Set up promotional displays and equipment for special events and activities.
Pitmaster
2 Dudes Brew and Que
West Monroe, LA
01.2021 - 02.2023
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Cleaned and maintained kitchen equipment regularly.
- Grilled meats and seafood to customer specifications.
- Provided support to crew members through all facets of food preparation and delivery.
- Distributed food to team members with efficiency in high-volume environment.
Lawn Care Technician
Ragsdale Lawn&Tree Services
West Monroe, LA
03.2016 - 01.2021
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained routine landscaping schedules to boost lawn health.
Tissue Machine Assistant Operator
Georgia-Pacific Corporation
Crossett, AR
07.2008 - 02.2016
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Complied with company and OSHA safety rules and regulations.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and broke down production equipment based on job specifications.
- Unloaded finished products from machines and loaded onto carts or conveyor.
- Read and understood production documents to produce quality products.
- Moved items from station to station using conveyors, hoists and material handling equipment.
- Used different machines and tools based on individual job requirements.
Infantry Fire Team Leader
U.S Army
Fort Benning, GA
08.1999 - 05.2008
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
- Supervised logistical functions supporting battalion of Number Army Reserve Soldiers.
- Performed search and rescue to find distressed, lost, sick or injured people and coordinated with local emergency response authorities.
- Operated and maintained vehicles, tools and equipment to perform enforcement, patrol, construction and maintenance duties.
- Developed and maintained accurate logs, reports and records of work performed and materials and equipment used.
- Communicated through multi-frequency radio and obtained and transmitted information in field to dispatch other staff and agencies.
- Attended meetings and training sessions and reviewed publications to become and remain current on principles, practices and new developments.
- Investigated, documented and submitted incident reports for violations and code of conduct infringements.
Education
Crossett High School
Crossett, AR05.1996
Skills
- Collaborative mindset
- Creative solutions
- Industry Expertise
- Proposal Writing
- Product Knowledge
Accomplishments
U.S Army Ranger School
U.S Army Airborne School
Purple Heart Medal x2
Affiliations
U.S Army Infantry Association
75th Ranger Regiment Association
31st Infantry Regiment Association
Certification
Fork Lift Certified
Reach Truck Certified
First Aid Certification
AED Certification
CPR Certified
Timeline
Pro Services Specialist
Lowes Home Improvment
03.2023 - Current
Pitmaster
2 Dudes Brew and Que
01.2021 - 02.2023
Lawn Care Technician
Ragsdale Lawn&Tree Services
03.2016 - 01.2021
Tissue Machine Assistant Operator
Georgia-Pacific Corporation
07.2008 - 02.2016
Infantry Fire Team Leader
U.S Army
08.1999 - 05.2008
Crossett High School