BLERTA "BLAIR" BALIDEMAJ
Fairfield,CT
Summary
Business Administration graduate with experience in digital marketing, customer service, and social media management. Skilled in creating and executing marketing campaigns, conducting market research, and managing social media platforms to drive brand awareness and engagement.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Equinox
Greenwich, CT
08.2024 - Current
- Providing top-tier customer service to members, prospective members, and guests, ensuring a welcoming and professional experience.
- Greet members and guests professionally, maintaining a positive first impression.
- Manage the member check-in process, including scanning membership IDs, and ensuring account accuracy.
- Answering phones and addressing member inquiries, updating accounts as needed.
- Maintaining a clean and organized lobby, contributing to a smooth member experience.
Server/Head Bartender
Tipsy Tomato Bar & Pizzeria
Derby, CT
01.2018 - 08.2024
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Prepared drinks according to standard recipes.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Social Media Manager
Tipsy Tomato Pizzeria
Derby, CT
01.2022 - 01.2024
- Developed and executed social media strategies to drive brand awareness, engagement, and follower growth across multiple platforms.
- Created, curated, and scheduled content on platforms such as Instagram, Facebook, Twitter, and TikTok, increasing overall engagement by 10%.
- Analyzed performance metrics and adjusted content strategies to optimize reach and engagement.
- Engaged with followers, responded to comments and messages, and fostered an online community aligned with the brand's voice and values.
Digital Marketing Intern
Mind4Youth
06.2023 - 08.2023
- Assisted in the creation and execution of marketing campaigns, including social media, email marketing, and advertising.
- Conducted market research and analysis to identify target audiences and opportunities for growth.
- Responsible for creating engaging content for social media platforms, and monitoring analytics to measure performance.
- Collaborated with team members to develop marketing materials, such as flyers, brochures, and presentations.
Sales Associate
American Eagle Outfiters
Trumbull, CT
02.2020 - 02.2021
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine wants or needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled returns and exchanges according to company policies.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
BACHELORS OF BUSINESS ADMINISTRATION - MARKETING
Southern Connecticut State University
05.2024
Skills
- Customer service
- Interpersonal communication
- Strong organization, attention to detail
- Digital marketing
- Social Media Management
- Market research
- Analytics
- Time management and multitasking
- Microsoft Word, Excel, PowerPoint, Outlook
- Adobe InDesign
- Adobe Photoshop
- SPSS
Languages
Albanian
Native/ Bilingual
Timeline
Front Desk Associate
Equinox
08.2024 - Current
Digital Marketing Intern
Mind4Youth
06.2023 - 08.2023
Social Media Manager
Tipsy Tomato Pizzeria
01.2022 - 01.2024
Sales Associate
American Eagle Outfiters
02.2020 - 02.2021
Server/Head Bartender
Tipsy Tomato Bar & Pizzeria
01.2018 - 08.2024
BACHELORS OF BUSINESS ADMINISTRATION - MARKETING
Southern Connecticut State University
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