Blessed Vehekite
Murray,UT
Summary
Dynamic and experienced customer service professional with a proven track record of delivering exceptional support across finance, healthcare, automotive, and airline industries. Skilled in conflict resolution, case management, and multichannel communication, with a strong ability to thrive in fast-paced, high-pressure environments. Committed to creating positive customer experiences while consistently exceeding performance goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sallie Mae Bank
Salt Lake City, UT
08.2024 - 03.2025
- Provide exceptional service via phone, email, and chat, assisting customers with inquiries related to student loans, savings accounts, and online account access.
- Resolve complex account issues, including payment discrepancies and loan servicing concerns, while maintaining high customer satisfaction and compliance standards.
- Maintain up-to-date knowledge of Sallie Mae’s policies, banking regulations, and compliance requirements.
- Collaborate cross-functionally with collections, tech support, and escalation teams to ensure timely and effective issue resolution.
Customer Experience Specialist
Delta Air Lines
Salt Lake City
04.2022 - 08.2024
- Assist customers with domestic and international flight reservations, itinerary changes, cancellations, and general travel inquiries via phone and digital platforms.
- Provide accurate fare quotes, booking information, and policy guidance while delivering an elevated service experience aligned with Delta’s brand.
- Resolve booking conflicts, travel disruptions, and customer concerns with empathy and efficiency, ensuring loyalty and satisfaction.
- Educate customers on fare rules, baggage policies, travel documentation, SkyMiles rewards, and optional services.
Customer Care Advocate
AAPC
West Valley City
02.2018 - 03.2022
- Provide high-quality support to members, students, and certified professionals regarding certifications, exam scheduling, renewals, CEUs, and AAPC membership benefits.
- Resolve account issues, troubleshoot access to online learning platforms, and guide users through course navigation and technical challenges.
- Deliver expert assistance via phone, email, and chat with a focus on accuracy, empathy, and efficiency.
- Stay current on updates to AAPC programs, credentials, and industry guidelines to better assist members and promote continuing education.
Chrysler Case Manager
Convergys
Taylorsville, UT
08.2016 - 01.2018
- Managed complex customer cases involving Chrysler vehicle concerns, warranty issues, recalls, and service escalations with a focus on resolution and customer satisfaction.
- Acted as the main point of contact between customers, dealerships, and internal Chrysler departments to coordinate timely solutions.
- Navigated multiple systems to verify warranty coverage, dealership service history, and vehicle information to support accurate case handling.
- Collaborated with field reps, tech specialists, and service teams to expedite repairs, goodwill assistance, or buyback evaluations.
Education
High School Diploma -
Jesse Bethel High School
Vallejo, California06.2015
Skills
- Customer Relationship Management (CRM)
- Conflict Resolution & De-escalation
- Call Center & High-Volume Support
- Multi-Channel Communication (Phone, Email, Chat)
- Case Management & Escalation Handling
- Problem Solving & Critical Thinking
- Technical Troubleshooting
- Airline Reservation Systems
- Financial Services & Loan Assistance
- Compliance Knowledge
- Empathy & Active Listening
- Time Management & Multitasking
- Customer Retention & Loyalty Building
- Performance Metrics
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Customer Service Representative
Sallie Mae Bank
08.2024 - 03.2025
Customer Experience Specialist
Delta Air Lines
04.2022 - 08.2024
Customer Care Advocate
AAPC
02.2018 - 03.2022
Chrysler Case Manager
Convergys
08.2016 - 01.2018
High School Diploma -
Jesse Bethel High School
Similar Profiles
Donna Marie PatrickDonna Marie Patrick
Manager Retail Deposits at Sallie Mae BankManager Retail Deposits at Sallie Mae Bank
Jessica SeibtJessica Seibt
Retail Deposits Specialist at Sallie Mae BankRetail Deposits Specialist at Sallie Mae Bank
Lance WilsonLance Wilson
PRIVATE CREDIT TEAM LEADER at Sallie Mae BankPRIVATE CREDIT TEAM LEADER at Sallie Mae Bank
Emiline CarlingEmiline Carling
Gemstone, Lead Youth Development Specialist at Juvenile Justice Youth ServicesGemstone, Lead Youth Development Specialist at Juvenile Justice Youth Services
Katie ChristensenKatie Christensen
Private Nanny at Howell FamilyPrivate Nanny at Howell Family