Shatira White
Belzoni,MS
Summary
Customer-oriented Supervisor with 15-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
15
15
years of professional experience
Work History
Customer Service Supervisor
Fed Ex Ground
Mccomb, MS
01.2017 - Current
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Evaluated employee job performance and motivated staff to improve productivity.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
Customer Service Manager
Convient store
Mccomb , MS
01.2009 - 01.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Produced thorough, accurate and timely reports of project activities.
Education
Bachelor of Science - Phlebotomy
Chicago State University
Chicago, IL05-2022
Associate of Arts - EMT
Southwest Mississippi Community College
Summit, MS05-2019
Associate of Arts - Cosmetology Education
Southwest Mississippi Community College
Summit, MS05-2016
Associate of Arts - Business And Marketing
Southwest Mississippi Community College
Summit, MS12-2009
Skills
- Team Building and Leadership
- Issue Resolution
- Problem-Solving
- Positive and Constructive Feedback
- Work Prioritization
- Performance Evaluation
- Leading Team Meetings
- Decision-Making
- Policy Enforcement
- Workflow Management
- Continuous Improvement
- Time Management
- Performance Evaluations
- Team Development
- Sales Support
- Quality Assurance
Timeline
Customer Service Supervisor
Fed Ex Ground
01.2017 - Current
Customer Service Manager
Convient store
01.2009 - 01.2017
Bachelor of Science - Phlebotomy
Chicago State University
Associate of Arts - EMT
Southwest Mississippi Community College
Associate of Arts - Cosmetology Education
Southwest Mississippi Community College
Associate of Arts - Business And Marketing
Southwest Mississippi Community College
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