Summary
Overview
Work History
Education
Skills
Timeline
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Blessen Smith

Upper Marlboro,MD

Summary

Proven Front Office Coordinator and Administrative Sales Consultant with a track record of enhancing patient and client relations at BLE Executive Suites and Pohanka Honda. Specializes in office organization and patient relations, adept at multitasking and maintaining confidentiality. Demonstrated ability to improve satisfaction levels and streamline office operations, ensuring efficiency and professionalism.

Overview

3
3
years of professional experience

Work History

Front Office Coordinator

BLE Executive Suites
Upper Marlboro, MD
07.2023 - Current
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.

    • Administrative Sales Consultant

    Pohanka Honda
    Capitol Heights, MD
    01.2022 - 07.2023
    • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
    • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
    • Provided sales and customer service assistance to walk-in traffic
    • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

    Education

    Certificate - Paralegal Studies

    Prince George's Community College
    Upper Marlboro, MD
    05.2023

    Skills

    Front Office Management

    Office Organization

    Meeting Scheduling

    Patient Relations

    Opening and closing offices

    Mail Sorting

    Maintaining confidentiality

    Phone and Email Etiquette

    Multitasking and Organization

    Staff Management

    Event Coordination

    Timeline

    Front Office Coordinator

    BLE Executive Suites
    07.2023 - Current

    Administrative Sales Consultant

    Pohanka Honda
    01.2022 - 07.2023

    Certificate - Paralegal Studies

    Prince George's Community College

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