Blessing Jacob
Atlanta,GA
Summary
Insightful Insurance Sales Agent bringing 3+ years of insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement. Organized and efficient Data Entry Clerk with 3 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
3
3
years of professional experience
Work History
Licensed Insurance Agent
Usaa
Atlanta, GA
01.2022 - 08.2022
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 50%
Sales Representative
Alorica
Remote, GA
03.2021 - 10.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Revitalized product revenues to over $10,000 in one year
Data Entry Clerk
Transcom Worldwide
Remote , GA
07.2020 - 12.2020
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Added documents to file records and created new records to support filing needs.
- Verified data files prior to entry to maintain high data accuracy.
- Accurately handled data entry for 57 clients into company-based software
Customer Service Representative
Everise
Remote, GA
02.2019 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Processed 100+ invoices each weeks and mailed documentation to clients
Education
Associate of Science - Psychology
Georgia State University
Atlanta, GA05.2023
Skills
- Client Prospecting
- Order and Refund Processing
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Client Correspondence
- Patient Charting
- 10-Key Certification
- Data Review
- Word Processing
- Advanced Excel Spreadsheet Functions
- Data Entry and Maintenance
- Document Conversion
- Customer Inquiry Response
- Inbound and Outbound Calling
- Asset protection
Websites
Languages
English
Full Professional
Yoruba
Full Professional
Timeline
Licensed Insurance Agent
Usaa
01.2022 - 08.2022
Sales Representative
Alorica
03.2021 - 10.2021
Data Entry Clerk
Transcom Worldwide
07.2020 - 12.2020
Customer Service Representative
Everise
02.2019 - 05.2020
Associate of Science - Psychology
Georgia State University
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