Blessing Prestidge
Dallas,TX
Summary
Diligent customer service representative with background in conflict resolution and issue management. Successfully navigated complex disputes and implemented effective solutions in timely manner. Demonstrated strong problem-solving abilities and communication skills to enhance client satisfaction and team efficiency.
Overview
5
5
years of professional experience
Work History
Resolution Specialist
Wlmart Health Home Delivery
02.2023 - 08.2024
- Managed high volumes of customer inquiries/calls for efficient resolution, enhancing overall client experience.
- Working in customer service environment assisting customers to schedule appointments using company scheduling tools.
- Providing information to customers about company's product and services.
- Work with store associates to develop and implement resolutions to customers queries.
Store Manager
Golden Chick
06.2020 - 02.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Cashier
Kroger's Supermarket
02.2019 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Science - Zoology
University of Benin
Edo State, Nigeria04.2014
Skills
- De-Escalation Techniques
- Assertiveness
- Conflict resolution skills
- Document Preparation
- Information Collection
- Team building
- Customer Service Relations
Timeline
Resolution Specialist
Wlmart Health Home Delivery
02.2023 - 08.2024
Store Manager
Golden Chick
06.2020 - 02.2023
Cashier
Kroger's Supermarket
02.2019 - 05.2020
Bachelor of Science - Zoology
University of Benin
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