Gloria Thomas
Pendleton,IN
Summary
Achieved significant enhancements in customer satisfaction and service efficiency at Rick Case Hyundai by leveraging strong organizational skills and technical knowledge. Excelled in coordinating with technicians for timely repairs, ensuring quality standards, and identifying upselling opportunities, contributing to the team's monthly sales goals. Demonstrated exceptional follow-up skills and commitment to workplace safety.
Overview
9
9
years of professional experience
Work History
Sales Associate
Mattress FirmInc
Noblesville, IN
06.2020 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Service Advisor Assistant
Rick Case Hyundai
Atlanta, GA
06.2015 - 10.2016
- Coordinated effectively with technicians to ensure timely completion of repairs and maintenance services.
- Performed quality checks on completed vehicles prior to delivery, ensuring high standards were met consistently.
- Helped maintain a safe work environment by upholding company policies regarding workplace health and safety regulations.
- Enhanced customer satisfaction by promptly addressing service issues and providing solutions.
- Supported the service team in achieving monthly sales goals by identifying upselling opportunities and actively promoting available services to customers.
Sales Associate
Rick Case Associate
Duluth, GA
06.2016 - 05.2020
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bsc - Applied Economics
Bristol University
Anaheim, CA08.2013
Skills
- Strong Organization
- Technical knowledge
- Appointment Scheduling
- Follow-up skills
Languages
English
Full Professional
Timeline
Sales Associate
Mattress FirmInc
06.2020 - 09.2024
Sales Associate
Rick Case Associate
06.2016 - 05.2020
Service Advisor Assistant
Rick Case Hyundai
06.2015 - 10.2016
Bsc - Applied Economics
Bristol University