Kelcy West
Cordova,TN
Summary
Highly organized individual with exemplary multitasking, time management and customer service skills. Easily adaptable to high-pressure,
dynamic situations. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills. Excels in
calendar management, scheduling, data-entry and database administration. Detailed oriented.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Tops Bar-B-Q
06.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Front Desk Receptionist
We Care Healthcare Service
07.2021 - 11.2022
- Greeted patients while initiating patient check-in process
- Resolved patient scheduling issues in person and over the phone
- Responsible for answering phone calls from patients interested in scheduling appointments
- Maintained records by implementing effective filing systems that boosted efficiency and organization
- Monitored office supplies by checking inventory and placing orders
- Coordinated with facility maintenance to ensure a clean and presentable environment for patients
- Prepared weekly employee work schedules for team members.
Certified Nursing Assistant
Premier Healthcare Services-Homecare
04.2022 - 05.2022
- Attended to patient needs such as adjusting bedridden patients, adjusting patient's bed rails and other medical equipment to ensure comfort
- Assisted patients with shaving, bathing and teeth brushing
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Case Selector
Kroger
08.2021 - 01.2022
- Entered package information into company's computer system
- Stocked shelves, racks, and cases with new or transferred merchandise
- Restocked store shelves with merchandise
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
- Moved cardboard, plastic ties and other debris from unboxing to trash.
Certified Nursing Assistant
The Bay at Highlands Health & Rehabilitation Center
08.2021 - 10.2021
- Cared for residents in assisted living facility and delivered high quality support to meet needs
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Cared for clients with diagnoses such as respiratory failure, diabetes
- Parkinson's disease and muscular dystrophy
- Oversaw and maintained patients' rooms, group living areas and nurse stations
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Sales Associate
Journeys
08.2019 - 10.2019
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
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Southwest Tennessee Community College
Certified Nursing Assistant - Nursing
Professional Allied Health
3768 S Hickory Ridge Mall, Memphis, TN 3811512.2023
High School Diploma -
Central High School
Memphis, TN2015
Skills
- Microsoft Excel; Microsoft Office; Microsoft Exchange; Microsoft PowerPoint; Microsoft SharePoint; Microsoft Word; Adobe Systems Adobe
- Photoshop; Sequel; Adobe Systems Adobe Acrobat; Adobe Systems Adobe Illustrator; Epic Systems; Apple macOS; Google Sheets;
Certification
- CNA - Certified Nurse Assistant
- Attended Professional Allied Health & Obtained CNA License 12/05/2023
- CPR Certification Also Obtained At Professional Allied Health Issued 11/3/2023
Timeline
Cashier
Tops Bar-B-Q
06.2023 - 12.2023
Certified Nursing Assistant
Premier Healthcare Services-Homecare
04.2022 - 05.2022
Case Selector
Kroger
08.2021 - 01.2022
Certified Nursing Assistant
The Bay at Highlands Health & Rehabilitation Center
08.2021 - 10.2021
Front Desk Receptionist
We Care Healthcare Service
07.2021 - 11.2022
Sales Associate
Journeys
08.2019 - 10.2019
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Southwest Tennessee Community College
Certified Nursing Assistant - Nursing
Professional Allied Health
High School Diploma -
Central High School
- CNA - Certified Nurse Assistant
- Attended Professional Allied Health & Obtained CNA License 12/05/2023
- CPR Certification Also Obtained At Professional Allied Health Issued 11/3/2023
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