BLOSOM ROBINSON
Atlanta,Georgia
Summary
Organized and dedicated Administrative and Clinical Assistant with a proven track record in providing exceptional customer service and hands-on patient care in fast-paced healthcare environments. Recognized for attention to detail, sound decision-making, and the ability to multitask effectively. Experienced in supporting physicians and nurses while ensuring seamless front desk operations. Compassionate, self-motivated, and dependable, with a collaborative approach and a focus on patient-centered care. Skilled in taking health histories, easing patient anxiety, and thriving in both independent and team-based roles. Strong communication, time management, and organizational skills.
Overview
12
12
years of professional experience
Work History
Unit Secretary
Children’s Healthcare of Atlanta
Atlanta, Georgia, USA
06.2024 - Current
- Managed patient admissions and discharges, ensuring accuracy of records and compliance with protocols.
- Coordinated communication between medical staff and patients, enhancing service efficiency and satisfaction.
- Scheduled appointments for healthcare-provider.
- Processed medical records and documentation, ensuring confidentiality and adherence to regulatory standards.
Administrative Assistant
Home Care Assistance Corporation
01.2024 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Clinical Assistant
Emergent Testing
05.2020 - 12.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
Administrative Manager
Hills and Associates
03.2018 - 03.2020
- Ensured smooth daily operations with prompt completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to support positive, productive administrative operations.
- Maintained correct record-keeping systems to ensure easy access to critical information for decision-making purposes.
Registration Receptionist
Pride Staffing
05.2015 - 08.2017
- Contributed to overall facility improvement efforts by actively taking part in staff meetings and offering insight on procedural enhancements.
- Increased accuracy in medical record documentation through diligent attention to detail and thorough data entry practices.
- Assisted patients with special needs or language barriers, promoting inclusivity and accessibility within the clinic setting.
- Enhanced patient experience by efficiently managing registration processes and providing exceptional customer service.
Specimen Collector
Southern Regional Hospital
08.2013 - 04.2015
- Maintained compliance with regulatory standards by staying current on industry best practices and adhering to established protocols.
- Streamlined workflow through efficient organization of supplies and equipment needed for daily collections.
- Completed in-house testing procedures for quick results.
- Labeled and prepared specimens for shipment to laboratory facilities.
Education
High School Diploma - undefined
Mundy’s Mill High School
Associate's degree - Health Management
West Georgia Technical College
Skills
- Customer Service
- Data Entry
- Computer Skills
- Epic Trainer
- Patient Care Coordination
- Patients' vital signs
- Medical Terminology
- Document filing
Timeline
Unit Secretary
Children’s Healthcare of Atlanta
06.2024 - Current
Administrative Assistant
Home Care Assistance Corporation
01.2024 - 06.2024
Clinical Assistant
Emergent Testing
05.2020 - 12.2023
Administrative Manager
Hills and Associates
03.2018 - 03.2020
Registration Receptionist
Pride Staffing
05.2015 - 08.2017
Specimen Collector
Southern Regional Hospital
08.2013 - 04.2015
High School Diploma - undefined
Mundy’s Mill High School
Associate's degree - Health Management
West Georgia Technical College