Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Booz

East Stroudsburg,PA

Summary

Motivated and dedicated individual seeking an internship opportunity to gain practical experience and further develop skills in Veterinary medicine. Committed to contributing to an organization’s success through a strong work ethic, adaptability, and a passion for learning.

Overview

6
6
years of professional experience

Work History

Assistant Manger

Dunkin' Donuts
09.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Mental Health Technician

Water Gap Wellness
04.2024 - 01.2025
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.l
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Charted on each patient daily.

Team Lead

Speedway Gas Station
08.2019 - 03.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Generated reports detailing findings and recommendations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Assisted in recruitment to build team of top performers.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Education

Bachelor of Science - Veterinary Science

Penn Foster Career School
Scranton, PA
11-2026

High School Diploma -

Cape Henlopen Highschool
Lewes, DE
06-2019

Skills

  • Team leadership
  • Decision-making
  • Problem-solving
  • Goal setting
  • Workload management
  • Project management abilities
  • Strategic thinking

Timeline

Mental Health Technician

Water Gap Wellness
04.2024 - 01.2025

Assistant Manger

Dunkin' Donuts
09.2023 - Current

Team Lead

Speedway Gas Station
08.2019 - 03.2023

Bachelor of Science - Veterinary Science

Penn Foster Career School

High School Diploma -

Cape Henlopen Highschool

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Michaela Booz