Blue Leigh
General Manager
Chicago,IL
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
The Speckled Egg
Pittsburgh, PA
04.2023 - Current
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Server/Barista
Square Cafe'
Pittsburgh
04.2022 - 04.2023
- Excelled in delivering excellent guest service while maintaining composure in a fast-paced, high-volume cafe
- Stayed informed about daily specials, new menu items, promotions.
- Delivered food orders promptly and courteously.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Provided excellent customer service to ensure satisfaction.
Assistant General Manager
Tupelo Honey Cafe'
Pittsburgh
07.2021 - 04.2022
- Recruited and supervised a team of 100+ employees for the launch of a new restaurant.
- Resolved customer complaints promptly and professionally.
- Analyzed financial data and prepared reports for senior management.
- Prepared weekly schedules for staff members based on their availability.
Crew Member
Trader Joe's
Asheville, NC
03.2018 - 06.2021
- Delivered exceptional customer service in a retail setting, collaborating effectively with team members in group situations.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained an organized work area to ensure efficient operations.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
General Manager
Tupelo Honey Cafe'
Asheville, NC
07.2015 - 03.2018
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Conducted regular meetings with senior management team to review progress against established objectives.
FOH Manager/Server
Corner Kitchen
Asheville, NC
09.2007 - 03.2015
- Provided excellent guest service in a high paced casual dining atmosphere while working well with other team members
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
- Developed and implemented customer service standards to ensure consistent quality of service.
Teacher
Asheville High School
Asheville, NC
01.2006 - 06.2007
- Taught biology and earth science to high school students
- Encouraged critical thinking skills and problem-solving strategies among students.
- Utilized technology-based learning tools to enhance classroom instruction.
- Participated in professional development workshops related to teaching methods or curriculum changes.
Server
Brooklyn Diner USA
New York, NY
03.1997 - 06.2005
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Upheld high standards of sanitation in accordance with health department regulations.
- Accurately recorded orders on cash register and point-of-sale system.
Education
BA Biology -
University of North Carolina
Skills
- Cash handling
- Excellent customer service
- Hiring
- Inventory
- Budget planning
- Management
- Customer service
- Stocking
- Conflict resolution
- Lesson planning
- Classroom management
- Quality Management
- Loss Prevention
- Schedule Management
- Customer Retention
- Customer Relationship Management
- Staff Supervision
- Staff Training and Development
- Relationship Building
- Operations Start-Up
- Customer Relations
- Team training and development
Certification
RAMP certified
Timeline
General Manager
The Speckled Egg
04.2023 - Current
Server/Barista
Square Cafe'
04.2022 - 04.2023
Assistant General Manager
Tupelo Honey Cafe'
07.2021 - 04.2022
Crew Member
Trader Joe's
03.2018 - 06.2021
General Manager
Tupelo Honey Cafe'
07.2015 - 03.2018
FOH Manager/Server
Corner Kitchen
09.2007 - 03.2015
Teacher
Asheville High School
01.2006 - 06.2007
Server
Brooklyn Diner USA
03.1997 - 06.2005
BA Biology -
University of North Carolina