Brian Cobb
Apollo Beach,United States
Summary
Detail-oriented and highly motivated professional transitioning from a successful career as a Store Manager to a Machine Operator role. With over four years of experience in managing retail operations, I bring a strong background in leadership, team management, and problem-solving. I possess hands-on technical skills from previous roles in the military and manufacturing industries, including maintenance, troubleshooting, and operating machinery. My ability to adapt quickly, combined with a commitment to safety and quality standards, makes me well-suited for a Machine Operator position. Eager to leverage my diverse skill set to contribute to the efficiency and productivity of the Clarios team.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Store Manager
The Guitar Center Company
02.2023 - Current
- Lead and manage a diverse team, ensuring top-notch customer service and achieving sales targets
- Utilize data analysis to inform business decisions and improve store performance.
Customer Service Manager
The Guitar Center Company
05.2021 - 02.2023
- Supervised customer service operations, enhancing customer satisfaction and retention
- Trained and developed staff, promoting a customer-centric culture.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Lead Customer Service Associate
The Guitar Center Company
02.2020 - 05.2021
- Provided exceptional customer service and support
- Assisted in sales strategies to meet store goals.
Sales Associate
The Guitar Center Company
11.2019 - 02.2020
- Assisted customers with product selections and purchases
- Contributed to the store's sales growth through effective communication and product knowledge.
Car Wash Technician
Car Wash Solutions of Florida
01.2018 - 10.2019
- Installed and serviced car wash equipment
- Conducted routine maintenance and troubleshooting.
Logistics Associate
Harbor Freight Tools
02.2016 - 01.2018
- Managed inventory and logistics to ensure timely stock replenishment
- Maintained organized warehouse operations.
UAV Maintainer
US Army
05.2011 - 01.2014
- Maintained and launched unmanned aircraft systems.
CH-47 Maintainer
US Army
06.2006 - 05.2011
- Conducted maintenance on CH-47 helicopters, ensuring operational readiness.
Sheet Metal Technician
Aviation Lemex
06.1995 - 02.1999
- Fabricated sheet metal parts for aircraft, adhering to precise specifications.
- Demonstrated exceptional attention to detail while executing precise measurements and cuts for custom sheet metal projects.
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
- Performed quality finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
- Selected gauges and types of sheet metal or non-metallic material to meet product specifications.
- Used Break Press and Shear to cut and bend material to precise specification’s
Education
Bachelor of Science in Web Development - Web Development
Full Sail University
Winter Park, FL01.2019
Sheet Metal Technology/Sheetworking (Aviation) -
Centre De Formation Professionnelle Pierre-Dupuy
Longeuil, QC Canada06.1994
Skills
- Machine Operation
- Troubleshooting and Maintenance
- Data Analysis
- Web Development
- Team Management
- Customer Service
- Sales and Profitability
- Inventory Management
- Customer Relations
- Multitasking and Organization
- Problem-Solving
- Store operations
- Team leadership and coaching
Websites
Certification
- Data Fundamentals (Coursera)
- Data Exploration (Coursera)
- Data-Driven Decision Making (Coursera)
Additional Information
Availability to work overtime and weekends as needed., Ability to work in a hot environment and perform physically demanding tasks., Basic computer, math, reading, and writing skills., Compliance with safety, quality, and production specifications.
References
References available upon request
Languages
French
Native or Bilingual
Timeline
Store Manager
The Guitar Center Company
02.2023 - Current
Customer Service Manager
The Guitar Center Company
05.2021 - 02.2023
Lead Customer Service Associate
The Guitar Center Company
02.2020 - 05.2021
Sales Associate
The Guitar Center Company
11.2019 - 02.2020
Car Wash Technician
Car Wash Solutions of Florida
01.2018 - 10.2019
Logistics Associate
Harbor Freight Tools
02.2016 - 01.2018
UAV Maintainer
US Army
05.2011 - 01.2014
CH-47 Maintainer
US Army
06.2006 - 05.2011
Sheet Metal Technician
Aviation Lemex
06.1995 - 02.1999
Bachelor of Science in Web Development - Web Development
Full Sail University
Sheet Metal Technology/Sheetworking (Aviation) -
Centre De Formation Professionnelle Pierre-Dupuy
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