Dynamic Assistant Manager with a proven track record in team leadership and operational efficiency. Skilled in conflict resolution and staff training, consistently driving performance improvements and customer satisfaction.
Work History
Assistant Manager
5 Years 2 Months
On The Border | 04.2021 - Current
Led team in executing daily operational tasks, ensuring efficiency and high service standards.
Developed training materials for new staff, enhancing onboarding and performance consistency.
Implemented inventory management system improvements, reducing discrepancies and improving stock accuracy.
Supervised day-to-day operations to meet performance, quality and service expectations.
Coordinated scheduling and labor allocation, optimizing workforce productivity during peak hours.
Assistant Manager
3 Years 2 Months
IHOP | 01.2018 - 03.2021
Engaged with customers to gather feedback, using insights to improve service and product offerings.
Enhanced team productivity by streamlining operational processes.
Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Implemented inventory management system improvements, reducing discrepancies and improving stock accuracy.