Bo Bowling
Evans,GA
Summary
Customer Support Manager with over 15 years of experience of providing excellent customer service. Seeking a Customer Success role where I can utilize my extensive experience and passion to help clients exceed their goals.
Overview
15
15
years of professional experience
Work History
Independent Contractor
08.2023 - 02.2024
- Performed independent contract work for companies such as Uber, Uber Eats, DoorDash, and others
- Worked as a consultant for Café Dulce where I trained staff on scheduling, training, inventory, order, hiring, team development, managing budget, and how to go the extra mile to serve guests.
Team Member
Chick-fil-A
02.2022 - 11.2022
- Perform duties such as serving guests on the cash register, drive-thru, dining room, and all other areas of the restaurant
- Perform duties in the kitchen such as cleaning, stocking, cooking product as needed.
Account Manager
UpSwell Marketing
12.2018 - 03.2020
- Responsible for 50 to 60 Accounts that produced over $500k/month in revenue
- Utilized a Sales Customer Report to retain existing book of business
- The primary goal was to onboard and grow the relationship throughout the sales process
- Met with clients regularly to understand their business goals and educated them on products to exceed the goals of the client.
Customer Success Manager
Hope Industrial Systems
11.2013 - 07.2018
- Role included relationship development and communications for up to 1000 customers/year
- The primary goal was to nurture client relationships from onboarding throughout the full sales process
- Met with clients to educate on products and to understand their goals
- Oversee Lead Generation (outbound) for New Customers
- Developed a Lead Generation process that brought in 4000 leads, 500 customers, and $500k in revenue.
Store Manager
CHICK-FIL-A
06.2009 - 10.2013
- Managed A Kitchen and Dining Room That Serviced Over 10k Guests A Year
- Managed A Team Of 20+ Employees.
Education
Bachelor of Science in Communications -
Kennesaw State University
01.2008
Skills
- Communication Skills
- Ability to work collaboratively as part of a team
- Problem solving
- Leadership
- Meticulous organizational skills
- Client Relationship Building
- Scheduling
- Customer Support
- Customer Service
- Customer Relations
Websites
Timeline
Independent Contractor
08.2023 - 02.2024
Team Member
Chick-fil-A
02.2022 - 11.2022
Account Manager
UpSwell Marketing
12.2018 - 03.2020
Customer Success Manager
Hope Industrial Systems
11.2013 - 07.2018
Store Manager
CHICK-FIL-A
06.2009 - 10.2013
Bachelor of Science in Communications -
Kennesaw State University