Bobbie Gass
Amarillo,TX
Summary
Results-oriented Assistant General Manager with over 12 years in hospitality operations. Skilled in training teams to enhance customer service and implementing policies that uphold brand standards. Focused on driving operational improvements and resolving issues efficiently, contributing to elevated service quality and team effectiveness.
Overview
17
17
years of professional experience
Work History
Assistant General Manager
Woodspring Suites Amarillo
Amarillo, TX
02.2014 - Current
- Managed daily operations to ensure seamless guest experiences and efficient service.
- Implemented operational policies to uphold brand standards and maintain quality control.
- Oversaw training programs for new employees, emphasizing customer service excellence.
- Resolved customer complaints promptly while maintaining professionalism.
- Assisted with budget management and resource allocation for hotel amenities.
- Conducted regular facility inspections to enforce cleanliness and safety standards.
- Provided training guidance to staff on procedures and policies.
- Performed administrative tasks including filing paperwork and document preparation.
Night Auditor
Holiday Inn Express Hotel
Amarillo, Texas
03.2011 - 08.2014
- Assisted guests with check-ins and check-outs during overnight shifts.
- Monitored hotel security systems and addressed any safety concerns promptly.
- Processed reservations and updated guest records, preparing daily revenue reports for management review each morning.
- Executed night audit paperwork verification, analyzing daily room occupancy and hotel revenue.
- Streamlined property management system processes, improving operational efficiency.
Front Desk Guest Service Representative
Quality Inn
Amarillo, Texas
08.2013 - 02.2014
- Greeted guests warmly upon arrival, providing a welcoming atmosphere.
- Managed reservations and check-ins using hotel management software effectively.
- Coordinated room assignments and special requests to optimize guest comfort and convenience.
- Processed payments accurately, maintaining financial records in compliance with policies.
Guest Service Representative
Toot'N Totum Food
Amarillo, Texas
01.2009 - 08.2013
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Educated customers on product offerings and ongoing promotions.
- Processed transactions accurately using point-of-sale systems.
- Processed payments and issued receipts with correct bills and change.
- Executed cash management and conducted daily sales reconciliation, maintaining accurate financial records.
- Managed inventory levels and restocked supplies, ensuring availability of products for guests.
Education
High School Diploma -
Valley Springs High School
Valley Springs05-1998
Some College (No Degree) -
Lyon College
BatesvilleSkills
- Operations management
- Quality control
- Staff training and development
- Customer service excellence
- Device support
- Effective communication skills
Timeline
Assistant General Manager
Woodspring Suites Amarillo
02.2014 - Current
Front Desk Guest Service Representative
Quality Inn
08.2013 - 02.2014
Night Auditor
Holiday Inn Express Hotel
03.2011 - 08.2014
Guest Service Representative
Toot'N Totum Food
01.2009 - 08.2013
High School Diploma -
Valley Springs High School
Some College (No Degree) -
Lyon College