Bob Hicks
Summary
Highly skilled customer service professional with a proven track record of delivering exceptional support. Recognized for reliability and adaptability, consistently achieving team goals. Possesses expertise in communication and issue resolution, ensuring utmost customer satisfaction. Comprehensive background in all aspects of real estate processes.
Overview
28
28
years of professional experience
Work History
Terminal Support Agent
iPayment INC
01.2009 - 12.2018
- Assisted Merchant Clients with Point of Sale Credit Card Processing Issues & Problems
- Working with merchants over the phone on onsite terminals, computer software programs and computer web-based portals, using several different platforms for the appropriate type of processing the merchant is using
- These Problem-Solving Processes used several different communication types: Land Line Phone, Ethernet Connections including WIFI and Wireless Cell Tower communication
- Building programs for the merchants needs and specifications and downloading these programs when necessary
- Also resolving billing Issues with the merchant explaining the Fees and Charges
Bank Manager Vice President
Community Commerce Bank
04.1991 - 01.2008
- Managed up to eight employees at a time
- Develop and train Loan Officers
- Audit Thrift employees cash drawers and petty cash
- Ensure all office maintenance and Safety procedures were followed
- Employee performance reviews
- Develop Real Estate Loan Packages through in person presentations, phone presentations and Marketing letters
- Assemble and underwrite loan packages for residential, commercial, multi residential and construction loans
- Appraisals and property inspections
- Real Estate asset management
Education
Certificate of Completion - Construction Technology
Ventura College
Ventura, CA06-2021
Skills
- Customer support
- Technical Problem Solving
- Issue resolution
- Effective Client Communication
- Creative Solution Development
- Comprehensive Product Expertise
- Software proficiency
- Collaborative Teamwork
- Customer Experience Optimization
Timeline
Terminal Support Agent
iPayment INC
01.2009 - 12.2018
Bank Manager Vice President
Community Commerce Bank
04.1991 - 01.2008
Certificate of Completion - Construction Technology
Ventura College
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