Bob Roberts
Austin
Summary
Experienced sales professional with a successful history of driving sales and building client relationships with consistent follow up and positive engagement. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Strong communication skills, adaptability, and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Sales Coordinator
Aimbridge Hospitality
Austin
07.2022 - Current
- Coordinated communication between sales team and hotel operations.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Developed key customer relationships to increase sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Supported event planning efforts for corporate and group bookings.
- Maintained customer relationship management system for lead tracking.
Warehouse Manager
Segovia Produce
Austin
11.2011 - 10.2019
- Managed delivery schedules to optimize route efficiency and timely arrivals.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Adapted to changing routes or schedules as required by the employer.
- Managed time effectively to meet tight delivery deadlines.
- Kept accurate records of deliveries and customer signatures.
- Managed daily warehouse operations for efficient product handling and distribution.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Coordinated shipping and receiving processes to optimize workflow and minimize delays.
- Generated warehouse shipping documents, packing lists and invoices.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Established and maintained good relations with customers, vendors, and transport companies.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Resolved customer complaints related to product quality or delivery issues.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
GM Lead
HEB Grocery Store
Austin
05.2003 - 05.2011
- Oversaw daily operations to ensure efficient department management.
- Implemented inventory control systems to maintain stock levels.
- Collaborated with department heads on sales strategies and promotions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards
- Delegated work to staff, setting priorities and goals.
- Engaged with customers to resolve issues and improve satisfaction.
- Trained employees on duties, policies and procedures.
Education
Johnston High School
Austin, TXSkills
- Sales process coordination
- Event planning support
- Effective communication
- Time management
- Team collaboration
- Problem solving
- Relationship building
- Adaptability
- Managerial skills
- Data entry
- Account management
- Client engagement and support
Timeline
Sales Coordinator
Aimbridge Hospitality
07.2022 - Current
Warehouse Manager
Segovia Produce
11.2011 - 10.2019
GM Lead
HEB Grocery Store
05.2003 - 05.2011
Johnston High School