Boban Ristov
North Chesterfield,VA
Summary
Passionate Property Management Professional with 5 years of experience committed to delivering exceptional customer service while managing diverse portfolios. Professional with demonstrated excellence in property management, marketing and resident retention with a proven track record in sales and online property reputation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
American Landmark
05.2023 - Current
- Managing and coordinating leasing operations in 400 A Class apartment homes
- Fulfilled duties as an Acting Property Manager for 5 months
- Managing DQ and Renewals
- Increased NOI by 2.5%
- Inspecting units before and after tenant moves to determine charges or readiness for new tenants.
- Collaborating with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Working with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Receive and process resident payments, and updated system accounts with latest information.
- Support property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processing applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collecting rental payments from residents and kept meticulous records of delinquent accounts.
- Inspecting buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
Assistant Property Manager
General Services Corporation, GSC
04.2022 - 05.2023
- Assisted overall Management of the apartment community( 6 months fulfilling duties as an Acting Property Manager)
- Managed and coordinated delinquent accounts and renewals
- Showing, touring and selling apartments for rent while providing top consumer service
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Senior Leasing Specialist
General Services Corporation, GSC
10.2021 - 04.2022
- Showed and toured apartments while providing excellent costumer service, proven track record in sales, increased sales by 8%.
- Worked passionately on online reputation, increased the ratings on google reviews and apartments.com from 2.9 to 3.5 in within 4 months
- Assisted all team members including Property Manager and Assistant Manager with administrative work
- Maintained accurate records of all lease transactions, streamlining reporting processes and facilitating informed decision-making among stakeholders.
- Managed a portfolio of apartments(540 units), ensuring consistent revenue growth through strategic leasing initiatives.
- Collaborated with property management teams to ensure seamless transitions for new tenants during the move-in process.
- Provided exceptional customer service throughout the entire leasing process, fostering long-term relationships with satisfied clients.
Leasing Consultant
General Services Corporation, GSC
08.2020 - 08.2021
- Showed, toured and sold apartments for rent while providing top shelf costumer service, always focusing on the company goals and policies.
- Achieved the title "Top Leasing Agent" with the most sales in within the whole region
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Front Office Agent
Diamond Resorts
10.2019 - 06.2020
- Assisted owners and guest with paperwork, information and check in packages
- Greeted visitors and costumers upon arrival, offered assistance and answered any question to build rapport and retention
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
Education
2015 - Textile And Management Engineering
University of Goce Delcev
Shtip, North MacedoniaSkills
- Property management
- Payment processing
- Records and database administration
- Website management
- Sales
- Budget
- Resident retention
Certification
CAM
Languages
English
Native or Bilingual
Spanish
Full Professional
Macedonian
Native or Bilingual
Serbian
Native or Bilingual
Accomplishments
Certified Apartment Manager (CAM)
Timeline
Assistant Community Manager
American Landmark
05.2023 - Current
Assistant Property Manager
General Services Corporation, GSC
04.2022 - 05.2023
Senior Leasing Specialist
General Services Corporation, GSC
10.2021 - 04.2022
Leasing Consultant
General Services Corporation, GSC
08.2020 - 08.2021
Front Office Agent
Diamond Resorts
10.2019 - 06.2020
2015 - Textile And Management Engineering
University of Goce Delcev