Bobbi Armenta
Orchard Park Health Care
Littleton,CO
1
Certification
22
years of professional experience
Dedicated receptionist with strong organizational and time management skills. Committed to enhancing workflow efficiency and providing exceptional support to both patients and staff.
Professional receptionist with a proven track record in managing multi-line phone systems and fostering positive relationships with clients. Known for exceptional verbal and written communication skills, enhancing customer service and operational efficiency.
Organized and detail-oriented professional with extensive experience in front desk operations. Recognized for developing standard operating procedures that improve service quality and efficiency in busy environments.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Work History
Receptionist
1 Year 11 Months- Assisted patients with check-in and appointment scheduling to enhance workflow efficiency.
- Managed multi-line phone system, directing calls to appropriate departments seamlessly.
- Maintained organized reception area, ensuring a welcoming environment for visitors and staff.
- Provided administrative support by updating patient records and managing documentation accurately.
- Trained new reception staff on procedures and best practices for customer service excellence.
- Developed standard operating procedures for front desk operations, enhancing consistency in service quality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
Certified Nursing Assistant
1 Year 7 Months- Provided direct patient care, assisting with daily living activities and personal hygiene.
- Monitored vital signs, documenting changes in health status for nursing staff review.
- Assisted patients with mobility, ensuring safety and comfort during transfers.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Dietary Server
8 Months- Delivered high-quality food service to residents in compliance with dietary guidelines.
- Assisted kitchen staff in meal preparation and presentation for daily dining operations.
- Maintained cleanliness and organization of dining areas to enhance resident experience.
- Collaborated with team members to ensure timely and efficient meal service during peak hours.
- Monitored resident dietary restrictions and preferences to support personalized meal planning.
- Provided exceptional customer service, addressing resident inquiries and concerns promptly.
- Trained new staff on food service protocols, safety standards, and operational procedures.
- Improved patient satisfaction by providing timely and efficient meal service to residents.
- Participated in ongoing training programs related to dietary services, enhancing skills that led to better results for residents.
- Provided compassionate care for elderly residents while assisting them during mealtimes, fostering a supportive atmosphere.
- Collaborated with the kitchen staff to ensure accurate food orders and special diet requirements were met.
- Maintained high cleanliness standards in dining areas, promoting a safe and welcoming environment for residents.
- Ensured proper food storage procedures were followed, minimizing waste and upholding food safety regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Monitored food quality and freshness throughout day.
Certified Nursing Assistant
2 Years 9 Months- Provided direct patient care, assisting with daily living activities and personal hygiene.
- Monitored vital signs, documenting changes in health status for nursing staff review.
- Assisted patients with mobility, ensuring safety and comfort during transfers.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
Certified Nursing Assistant
11 MonthsCertified Nursing Assistant
2 Years 6 Months- Provided direct patient care, assisting with daily living activities and personal hygiene.
- Monitored vital signs, documenting changes in health status for nursing staff review.
- Assisted patients with mobility, ensuring safety and comfort during transfers.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Communicated effectively with patients and families regarding care plans and needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
Certified Nursing Assistant
9 Years 9 Months- Delivered direct patient care by assisting with daily living activities and personal hygiene routines.
- Monitored vital signs, documenting changes in health status for nursing staff review.
- Assisted patients with mobility, ensuring safety and comfort during transfers.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Education
Graduate Certificate - CERTIFIED NURSING ASSISTANT
High School Diploma
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Greeting and seating clients
File management
Multi-line telephone operation
Front desk operations
Phone etiquette
Multi-line telephone skills
Customer service
Call answering and routing
Relationship building
Visitor and customer relations
Basic math
Certification
Certified Nursing Assistant
Timeline
Receptionist
Orchard Park Health Care
09.2024 - 08.2026Read More
Certified Nursing Assistant
Orchard Park Health Care
02.2022 - 09.2023Read More
Dietary Server
InnovAge
05.2021 - 01.2022Read More
Certified Nursing Assistant
InnovAge
08.2018 - 05.2021Read More
Certified Nursing Assistant
Suncrest Hospice
02.2017 - 01.2018Read More
Certified Nursing Assistant
Hallmark Nursing Centre
08.2014 - 02.2017Read More
Certified Nursing Assistant
Private Duty
11.2004 - 08.2014Read More
Otero Junior College
Graduate Certificate from CERTIFIED NURSING ASSISTANT
Read More
Thomson High School
High School Diploma
Read More