Bobbi Atwood
Hempstead,TX
Summary
Dedicated IT support professional with a background in computer operations, desktop support, and system administration. Support includes Windows servers, Active Directory, Exchange, Microsoft 365, user access management, and ticket resolution across manufacturing and end-user environments. Known for steady troubleshooting, clear communication, and keeping systems stable.
Overview
18
18
years of professional experience
Work History
Computer Operations Specialist
LSI Industries, Inc
Houston, Texas
08.2024 - 03.2025
- Monitored computer operations for LSI Industries manufacturing and distribution systems to ensure reliability and performance.
- Supported day-to-day IT operations through effective system administration, installation, configuration, and maintenance of hardware and software.
- Provided technical support to users for computer operations, software, and hardware applications, resolving issues to enhance operational efficiency.
- Configured, monitored, maintained, and troubleshot Windows servers, Active Directory domains, Exchange mailboxes, and local area networks.
- Performed system administration tasks such as user account management, system upgrades, hardware and software configuration, and performance monitoring.
- Managed user accounts in Active Directory, Exchange Server, Office 365, and related systems.
IT Support Specialist
Percheron, LLC
Katy, Texas
11.2016 - 11.2017
- Resolved help desk tickets and addressed routine technical issues for Percheron staff, ensuring timely support.
- Administered user accounts, permissions, and access controls in Active Directory and Exchange Server to maintain secure access.
- Set up workstations and applied software updates using standard deployment tools.
- Logged support actions and ticket information in service desk systems.
- Maintained up-to-date IT asset inventory records for organization-wide equipment to support operational efficiency.
End User Support Specialist
Pason Systems
Houston, Texas
09.2012 - 05.2015
- Supported 700 employees across U.S., Canada, and Latin America with hardware, software, and network connectivity issues.
- Resolved system issues, installed computer systems, and configured hardware and software to ensure operational efficiency.
- Managed Exchange Server 2010 and 2013 mailboxes, distribution lists, and Outlook client settings, ensuring reliable communication for users.
- Managed Exchange Server 2010 and 2013 mailboxes, distribution lists, and Outlook client configurations.
- Created user accounts in Active Directory and set up user mailboxes in Exchange.
- Prepared equipment for employee use, including cabling, operating system installation, and software setup to facilitate seamless onboarding.
Help Desk Technician
Enterprise Products
Houston, Texas
10.2011 - 04.2012
- Provided first-level support and problem resolution for hardware, software, and application issues.
- Troubleshot Windows operating systems, applications, networks, printers, and other peripherals to resolve user issues.
- Resolved technical issues by identifying user problems and guiding troubleshooting steps.
- Monitored help desk ticket queues to prioritize and address incoming customer requests efficiently.
Technical Support Specialist
Transocean Offshore
Houston, TX
03.2007 - 04.2008
- Provided technical assistance to end users and 12 offshore drilling rigs, ensuring operational continuity.
- Troubleshot hardware, software, and network issues across Windows servers, desktops, and laptops.
- Installed new technology and infrastructure solutions at various locations and offshore drilling rigs to enhance system capabilities.
- Configured, implemented, and supported multiple enterprise migration projects from beginning to end.
- Maintained user account permissions and security settings across multiple servers.
- Led team in absence of regional manager, maintaining workflow and support during critical periods.
Education
Associates Degree - Computer Networking Systems Technology
ITT Technical Institute
Houston, TX03-2002
Skills
- System administration
- Windows administration
- Active Directory administration
- Exchange administration
- Microsoft 365 management
- Cloud deployment
- Network diagnostics
- Remote access
- Desktop support
- User support
- Hardware installation
- Ticketing management
- Mac OS and Windows OS
- System administration
Timeline
Computer Operations Specialist
LSI Industries, Inc
08.2024 - 03.2025
IT Support Specialist
Percheron, LLC
11.2016 - 11.2017
End User Support Specialist
Pason Systems
09.2012 - 05.2015
Help Desk Technician
Enterprise Products
10.2011 - 04.2012
Technical Support Specialist
Transocean Offshore
03.2007 - 04.2008
Associates Degree - Computer Networking Systems Technology
ITT Technical Institute