Organized and dependable candidate with over seven years in customer/client service. Successful at managing multiple priorities. A hardworking and passionate job seeker with strong organizational skills. Eager to help the team achieve company goals.
Overview
4
4
years of professional experience
Work History
Family Case Worker
Orchards Children's Services
02.2024 - Current
Collaborated with other professionals to coordinate comprehensive care for clients.
Monitored progress towards case goals, adjusting strategies as needed to ensure success for each family unit.
Completed documentation per workflow timeline and content requirements.
Provided crisis intervention support during emergency situations, preserving the safety and well-being of vulnerable individuals involved.
Conducted regular home visits, ensuring the safety and well-being of children while fostering strong relationships with their families.
Credit Card Customer Service Representative
Lowes Home Improvment
01.2022 - 02.2024
Scored in the top percentage of employees for successful credit sales
Opened credit card accounts for customers and obtained required information
Cross-trained coworkers to promote credit sales
Provided backup for customer service managers
ABA Behavior Therapist
Gateway Pediatric Therapy
01.2023 - 12.2023
Helped patients develop self-help skills for daily living
Assessed neurological function and documented results, including patient decision-making capacity
Maintained daily data collection with updated graphs and sheets
Conducted periodic assessments to identify and address any cognitive declines
Cash Office Associate
Lowe's Home Improvement
01.2021 - 01.2022
Counted all store receivables
Prepared bank deposits and corporate cash shipments
Entered financial data into the company database to ensure that accounts were accurate and up to date
Cashier
Lowe's Home Improvement
01.2021
Awarded cashier of the month, as well as cashier of the year
Provided excellent customer service by fulfilling customer needs
Trained team members to work as cashiers within company policies
Promoted customer loyalty and consistent sales by delivering knowledgeable assistance and professional service
Education
Bachelor Of Liberal Arts - Psychology
Wayne State University
Detroit, MI
12.2022
High School Diploma -
Grosse Pointe South High School
Grosse Pointe Farms, MI
01.2018
Skills
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Exceptional Communicator
Client Support
Administrative Support
Staff Training
Behavior Support
Treatment Plans
ABA Behavior Therapist
Timeline
Family Case Worker
Orchards Children's Services
02.2024 - Current
ABA Behavior Therapist
Gateway Pediatric Therapy
01.2023 - 12.2023
Credit Card Customer Service Representative
Lowes Home Improvment
01.2022 - 02.2024
Cash Office Associate
Lowe's Home Improvement
01.2021 - 01.2022
Cashier
Lowe's Home Improvement
01.2021
Bachelor Of Liberal Arts - Psychology
Wayne State University
High School Diploma -
Grosse Pointe South High School
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