Bobbi Chin
Baltimore,MD
Summary
A compassionate and professional Representative with excellent presentation and communication skills and comfort working in fast-paced environment. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Pre-Trial Release Investigator Trainee
State Of Maryland
11.2023 - Current
- Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
- Performed various administrative tasks by filing, copying and faxing documents.
- Conducted interviews with defendants to gather critical information necessary for risk assessments and recommendations to the court.
- Enhanced the accuracy of criminal records by meticulously reviewing and updating information in the database.
- Maintained strict confidentiality while handling sensitive information, protecting individual privacy and adhering to legal guidelines.
- Demonstrated strong attention to detail when entering data into various computer systems, minimizing discrepancies between hard copy files and electronic databases.
Contact Center Specialist
T.Rowe Price
05.2021 - 05.2022
- Assisted management with mentoring trainees in specific tasks and corporate procedures.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Identified needs of customers promptly and efficiently.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed source documents to locate required data for entry.
- Bought or sold stocks, bonds and commodity futures on behalf of investment dealers.
PSE Sales & Services/Distribution Center Associate
United States Post Office
11.2020 - 05.2021
- Sold stamps, services and packaging.
- Operated mail processing equipment and manually sorted mail.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Offered support and advice to newer personnel to improve performance.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
Customer Service Representative
GEICO, Government Employees Insurance
07.2019 - 11.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Bachelor of Arts - General Studies
Western Governors University
Salt Lake City, UT05.2026
High School Diploma -
Western High School
Baltimore, MD05.2014
Skills
- Training and onboarding
- Quantitative Skills
- Analytical Skills
- Customer rapport
- Project oversight
- Payment processing
- Meticulous attention to detail
- Administrative support specialist
- Data Entry
- Paperwork Processing
Timeline
Pre-Trial Release Investigator Trainee
State Of Maryland
11.2023 - Current
Contact Center Specialist
T.Rowe Price
05.2021 - 05.2022
PSE Sales & Services/Distribution Center Associate
United States Post Office
11.2020 - 05.2021
Customer Service Representative
GEICO, Government Employees Insurance
07.2019 - 11.2020
Bachelor of Arts - General Studies
Western Governors University
High School Diploma -
Western High School
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