BOBBI GONZALEZ
Galloway,NJ
Summary
Investigative claims professional with extensive experience evaluating complex losses, identifying red flags, and conducting detailed claim analysis. Currently a Senior Claims Specialist with Liberty Mutual, managing total loss claims while reviewing evidence, assessing statements, and detecting potential misrepresentation. Skilled in investigative interviewing, evidence evaluation, and comprehensive reporting, with a strong commitment to fraud prevention and maintaining claim integrity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr. Claims Specialist-Total Loss
Liberty Mutual
Marlton, NJ
07.2025 - Current
- Accurately assess value vehicles, negotiate settlements, manage high-volume caseloads, and deliver empathetic customer service during stressful situations.
- Expertise with total loss evaluation, salvage management, CCC One, Copart, ADD, NICB, ISO, vehicle valuations, subrogation, and financial accuracy.
- Conduct detailed claims investigations as well as identify inconsistencies and potential fraud indicators during claim review.
- Identified and escalated claims with fraud indicators to the Special Investigation Unit in accordance with company protocols.
- Analyze documentation including police reports, repair estimates, statements, video footage, and various related records for thorough claim handling.
- Expertise in policy interpretation, damage assessment, and negotiation to contribute to a team's success.
- Collaboration with internal departments including, but not limited too underwriting, legal, and special investigation teams as well as external parties such as body shops, agents, appraisers, attorneys, and law enforcement when necessary.
- Strong knowledge and compliance of insurance policy interpretation, claim handling, and state and federal regulations and laws.
- Highly organized and detail-oriented with a proven track record of reducing claim processing time and improving accuracy with strong analytical skills, problem-solving abilities, and effective time management skills.
- Demonstrated excellent communication skills, both verbal and written, when interacting with customers and colleagues.
- Cultivated an environment of trust, respect, and collaboration, among team members, working to achieve optimal results through effective communication and interpersonal skills.
CLAIMS RESOLUTION REP I, APD
Liberty Mutual Insurance
Marlton, NJ
11.2024 - Current
- Results-oriented adept at investigating, assessing, and resolving claims efficiently while maintaining high customer satisfaction.
- Conduct detailed claims investigations as well as identify inconsistencies and potential fraud indicators during claim review.
- Analyze documentation including police reports, repair estimates, statements, video footage, and various related records for thorough claim handling.
- Expertise in policy interpretation, damage assessment, and negotiation to contribute to a team's success.
- Collaboration with internal departments including, but not limited too underwriting, legal, and special investigation teams as well as external parties such as body shops, agents, appraisers, attorneys, and law enforcement when necessary.
- Strong knowledge and compliance of insurance policy interpretation, claim handling, and state and federal regulations and laws.
- Highly organized and detail-oriented with a proven track record of reducing claim processing time and improving accuracy with strong analytical skills, problem-solving abilities, and effective time management skills.
- Demonstrated excellent communication skills, both verbal and written, when interacting with customers and colleagues.
- Cultivated an environment of trust, respect, and collaboration, among team members, working to achieve optimal results through effective communication and interpersonal skills.
GENERAL CLAIMS ASSOCIATE
NJM Insurance Group
Hammonton, NJ
08.2022 - 11.2024
- Obtained necessary information and documentation to complete proper evaluation of claims.
- Assisted adjuster and provided quality customer service to insured and claimants throughout claims process to deliver timely service and completion of claims.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Collaborated with fellow team members to manage large volume of claims.
- Handled modification and updating of policies.
CASE MANAGER/COORDINATOR/INTERN SUPERVISOR
The First Legislative District/State Of NJ
Cape May Court House, NJ
05.2021 - 06.2022
- Handle phone calls, intakes and organize appointments for constituents.
- Work with state liaisons while being proficient in state laws and regulations
- Coordinate outreach and cases for constituent issues and provide solutions.
- Maintain and organize office Google Calendar, Google Docs, and Excel Spreadsheets, and filing systems.
- Write and distribute emails to constituents, correspondence memos, letters, faxes, and forms.
- Handle budgets and specific timelines.
- Coordinated board and committee meetings, including schedules, information preparation, and distribution.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Education
Bachelor of Arts - Political Science/Pre-Law
Stockton University
NJ05-2024
Skills
- Flexible & Adaptable
- Investigation management
- Case Management
- Communication skills
- Leadership and team building
- Policy/program development
Accomplishments
Circle of Excellence-2025
Certification
Certified Adjuster License
Timeline
Sr. Claims Specialist-Total Loss
Liberty Mutual
07.2025 - Current
CLAIMS RESOLUTION REP I, APD
Liberty Mutual Insurance
11.2024 - Current
GENERAL CLAIMS ASSOCIATE
NJM Insurance Group
08.2022 - 11.2024
CASE MANAGER/COORDINATOR/INTERN SUPERVISOR
The First Legislative District/State Of NJ
05.2021 - 06.2022
Bachelor of Arts - Political Science/Pre-Law
Stockton University