Laura Wood
East Olympia,WA
Summary
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering almost 9 years of insurance experience.
Overview
18
18
years of professional experience
Work History
Total Loss Claims Associate
State Farm
Olympia, WA
09.2016 - Current
- Worked with claims estimators, body shops, salvage vendors, lien holders and other necessary vendors to expedite processing in alignment with procedures.
- Investigated vehicle damages and gathering information from diverse sources and determining if a total loss or repairable.
- Reviewed and settled total loss claims and completed follow up tasks such as vehicle valuation updates, title branding, and title paperwork.
- Assisted new employees in becoming familiar with the multiple aspects of total loss and answering questions from those employees as they arose in a timely manner.
Claim Associate Express
State Farm
Tacoma, WA
03.2015 - 09.2016
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into claims management system.
- Established positive and trusting relationships with clients, administering efficient customer service and processing claims quickly.
- Analyzed information gathered by investigations to report findings and recommendations for liability and vehicle repairs.
Claim Associate ILR
State Farm
Olympia, WA
03.2014 - 03.2015
- Gathered accurate information in new vehicle losses.
- Evaluated accuracy and quality of data entered into agency management system.
- Established positive and trusting relationships with clients, administering efficient customer service and processing to the next step efficiently.
Switchboard Operator
Cabela's
Lacey, WA
10.2007 - 03.2014
- Connected callers with appropriate professional, department or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Announced important information and emergency notifications over PA system.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
Legislative Assistant
WA State Senate
Olympia, WA
01.2004 - 04.2007
- Assisted other office administrators by answering phones, returning email messages and creating distribution lists.
- Identified, researched and tracked legislative issues relevant to current public issues.
- Greeted visitors entering office and asked questions to ascertain how to provide assistance.
- Prioritized tasks to complete on time or ahead of schedule.
Education
Bachelor of Arts - Communications
06.2004
Associate of Arts - First 2 Years of Requirements For Bachelors Degree
06.2002
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Detail oriented
Timeline
Total Loss Claims Associate - State Farm
09.2016 - Current
Claim Associate Express - State Farm
03.2015 - 09.2016
Claim Associate ILR - State Farm
03.2014 - 03.2015
Switchboard Operator - Cabela's
10.2007 - 03.2014
Legislative Assistant - WA State Senate
01.2004 - 04.2007
The Evergreen State College - Bachelor of Arts, Communications
South Puget Sound Community College - Associate of Arts, First 2 Years of Requirements For Bachelors Degree