Summary
Overview
Work History
Education
Skills
Timeline

Laura Wood

East Olympia,WA

Summary

Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering almost 9 years of insurance experience.

Overview

18
18
years of professional experience

Work History

Total Loss Claims Associate

State Farm
Olympia, WA
09.2016 - Current
  • Worked with claims estimators, body shops, salvage vendors, lien holders and other necessary vendors to expedite processing in alignment with procedures.
  • Investigated vehicle damages and gathering information from diverse sources and determining if a total loss or repairable.
  • Reviewed and settled total loss claims and completed follow up tasks such as vehicle valuation updates, title branding, and title paperwork.
  • Assisted new employees in becoming familiar with the multiple aspects of total loss and answering questions from those employees as they arose in a timely manner.

Claim Associate Express

State Farm
Tacoma, WA
03.2015 - 09.2016
  • Followed up with customers on unresolved issues.
  • Evaluated accuracy and quality of data entered into claims management system.
  • Established positive and trusting relationships with clients, administering efficient customer service and processing claims quickly.
  • Analyzed information gathered by investigations to report findings and recommendations for liability and vehicle repairs.

Claim Associate ILR

State Farm
Olympia, WA
03.2014 - 03.2015
  • Gathered accurate information in new vehicle losses.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Established positive and trusting relationships with clients, administering efficient customer service and processing to the next step efficiently.


Switchboard Operator

Cabela's
Lacey, WA
10.2007 - 03.2014
  • Connected callers with appropriate professional, department or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Announced important information and emergency notifications over PA system.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.

Legislative Assistant

WA State Senate
Olympia, WA
01.2004 - 04.2007
  • Assisted other office administrators by answering phones, returning email messages and creating distribution lists.
  • Identified, researched and tracked legislative issues relevant to current public issues.
  • Greeted visitors entering office and asked questions to ascertain how to provide assistance.
  • Prioritized tasks to complete on time or ahead of schedule.

Education

Bachelor of Arts - Communications

The Evergreen State College, Olympia, WA
06.2004

Associate of Arts - First 2 Years of Requirements For Bachelors Degree

South Puget Sound Community College, Olympia, WA
06.2002

Skills

  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Detail oriented

Timeline

Total Loss Claims Associate - State Farm
09.2016 - Current
Claim Associate Express - State Farm
03.2015 - 09.2016
Claim Associate ILR - State Farm
03.2014 - 03.2015
Switchboard Operator - Cabela's
10.2007 - 03.2014
Legislative Assistant - WA State Senate
01.2004 - 04.2007
The Evergreen State College - Bachelor of Arts, Communications
South Puget Sound Community College - Associate of Arts, First 2 Years of Requirements For Bachelors Degree

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Laura Wood