Courtney Moore
Atlanta,GA
Summary
Professional claims associate, well-versed in handling various types of insurance claims. Proven ability to navigate complex cases and provide thorough documentation. Known for strong collaboration and adaptability, ensuring reliable support and excellent results. Seeking to leverage my expertise in a dynamic organization focused on delivering outstanding customer experiences.
Overview
10
10
years of professional experience
Work History
Total Loss Claims Associate
State Farm
07.2016 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Communicate with policyholders, claimants and providers to gather information ,answer inquiries and explain claim procedures and status.
- Make informed decisions regarding claim approval or denials based on company policies and regulations,documenting decisions.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Consistently demonstrated excellent interpersonal skills , leadership and coaching skills.
- Completes all applicable training and assist in training.
- Utilizes the applicable job aids ,and expertise , and tools to process and document lower complexity claims.
ILR Claims Associate
State Farm
12.2014 - 07.2016
- Provided excellent customer service when interacting with policyholders or representatives during the ILR claims process, demonstrating empathy and professionalism at all times.
- Complies with Standard Claim Process jurisdictional references to capture new loss reports and initiate claims process for either fire or auto.
- Explain applicable repair programs.
- Verbally communicates deductible information.
- Recognizes and explained terms of applicable policy.
- Used claims systems and other technologies to document loss information.
- Attended training sessions regularly to stay current on industry trends and best practices for ILR claims handling.
Education
Medical Assistant
Sanford Brown College
Atlanta, GA07-2010
High School Diploma -
Southside Comprehensive High School
Atlanta, GA06-2000
Skills
- Microsoft office
- Decision-making
- Dependable
- Resourcefulness
- Organization
- Interterpersonal communication
- Accountability
- Leadership
- Team player
- Technical Expertise
- Adaptability
Timeline
Total Loss Claims Associate
State Farm
07.2016 - Current
ILR Claims Associate
State Farm
12.2014 - 07.2016
Medical Assistant
Sanford Brown College
High School Diploma -
Southside Comprehensive High School
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