Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bobbi Hall

Detroit

Summary

Dynamic Customer Support Specialist with a proven track record at CrescendoAI, adept at problem-solving and active listening. Successfully educated clients on insurance benefits while ensuring HIPAA compliance. Skilled in CRM software and remote support, fostering team collaboration to enhance customer satisfaction and streamline operations.

Overview

3
3
years of professional experience

Work History

Customer Support Specialist

CrescendoAI
01.2024 - Current
  • Resolved customer inquiries efficiently through various communication channels.
  • Educated customers on insurance benefits, eligibility, and claims procedures for improved understanding.
  • Trained new representatives on best practices for customer service and operational efficiency.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

Benefits Specialist

Humana
10.2023 - 01.2024
  • Verified patient benefits and eligibility for healthcare services using internal systems.
  • Maintained comprehensive records of benefit verifications to ensure compliance and streamline processes.
  • Communicated effectively with clients regarding their coverage options and benefits status.

Education

Nursing

Henry Ford College
Dearborn, MI

Skills

  • Problem-solving
  • Active listening
  • Multitasking and organization
  • Empathy and patience
  • Team collaboration
  • CRM software
  • Live chat support
  • Email communication
  • Remote support
  • Time management

Timeline

Customer Support Specialist

CrescendoAI
01.2024 - Current

Benefits Specialist

Humana
10.2023 - 01.2024

Nursing

Henry Ford College
Bobbi Hall