Bobbi Hardwick
Williams,IN
Summary
Dynamic General Manager with a proven track record at Holiday Inn Express, excelling in process improvement and team leadership. Spearheaded employee training initiatives that enhanced productivity and compliance, while effectively managing budgets and inventory. Cultivated strong client relations, driving revenue growth and ensuring exceptional service delivery.
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
19
19
years of professional experience
Work History
General Manager
Rose Hotel Group dba Holiday Inn Express & Suites
Bedford, IN
05.2018 - Current
- Analyze existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Implement employee recognition programs to motivate staff members towards achieving organizational goals.
- Coordinate training activities for employees to ensure compliance with company policies and procedures.
- Create schedules and monitored payroll to remain within budget.
- Monitor inventory levels and place new orders for merchandise to keep supply well-stocked.
- Coordinate and direct activities of businesses or departments concerning production, pricing and sales.
- Recruit, interview and hire qualified staff for open positions.
- Track monthly sales to generate reports for business development planning.
- Assist in the recruitment process by interviewing potential candidates for open positions.
- Monitor financial performance and identified areas for improvement in cost savings and revenue generation.
- Supervise employees through planning, assignments, and direction.
- Review financial statements and sales or activity reports to measure productivity or goal achievement.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Train employees on duties, policies and procedures.
- Maximize time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Ensure compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Resolve customer complaints quickly while maintaining high quality standards of service delivery.
- Prepare staff work schedules and assigned team members to specific duties.
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identify areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Maintain relationships with vendors to obtain the best pricing on supplies and materials.
- Provide guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Deliver exceptional client experiences through hands-on leadership of associates and managers.
- Administer employee discipline through verbal and written warnings.
- Create effective business plans to focus strategic decisions on long-term objectives.
- Guided management and supervisory staff to promote smooth operations.
- Recruit, train and empower employees to achieve key performance indicators.
- Manage all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegate work to staff, setting priorities and goals.
- Ensure compliance with local health department regulations regarding food safety standards.
- Work effectively in team environments to make the workplace more productive.
- Complete day-to-day duties accurately and efficiently.
- Update and maintain databases with current information.
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
- Manage time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.
- Maintain updated knowledge through continuing education and advanced training.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Efficiently complete workman's comp insurance audits annually.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
Executive Housekeeper
Holiday Inn Express & Suites Bedford
2800 Express Lane Bedford IN 47421
03.2009 - 05.2018
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Oversaw daily housekeeping operations, ensuring compliance with cleanliness standards and guest satisfaction.
- Developed and implemented cleaning schedules to optimize workflow and resource allocation.
- Trained and mentored staff on best practices for efficient room cleaning and maintenance procedures.
Housekeeper
Holiday Inn Express & Suites Bedford
2800 Express Lane Bedford IN 47421
10.2007 - 03.2009
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Ensured cleanliness and sanitation of guest rooms and common areas to enhance guest satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Intermediate Certificate -
IHG General Managers Program
Phoenix, AZ09-2018
High School Diploma -
Orleans Jr.Sr. High School
Orleans, IN05-1989
Skills
- Process improvement
- Employee training
- Budget management
- Inventory management
- Customer service
- Sales reporting
- Strategic planning
- Payroll administration
- Team building
- Vendor management
- Compliance management
- Conflict resolution
- Performance tracking
- Sales forecasting
- Event management and promotion
- Client relations
- Risk management
- Marketing
- Budget analysis
- Organizational restructure and change
- Networking
- Staff training
- Troubleshooting expertise
- Revenue and market expansion
- Departmental operations management
- Staffing
- Purchasing and planning
- Team training and development
- Team leadership
Awards
- Hospitality Manager of the year, 2024-2025
- Journey to Tomorrow Award-IHG, 2025
Timeline
General Manager
Rose Hotel Group dba Holiday Inn Express & Suites
05.2018 - Current
Executive Housekeeper
Holiday Inn Express & Suites Bedford
03.2009 - 05.2018
Housekeeper
Holiday Inn Express & Suites Bedford
10.2007 - 03.2009
Intermediate Certificate -
IHG General Managers Program
High School Diploma -
Orleans Jr.Sr. High School