Bobbi Harnar-Whitlock
Houston,TX
Summary
Versatile and empathetic professional with a solid background in healthcare and customer service, particularly with At your side Home Health Aid. Excelled in patient education and compassionate client care, alongside proficient inventory management. Demonstrated ability to improve patient satisfaction and operational efficiency, supervising up to 10 employees and ensuring top-notch care and support.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Home Health Aide
At your side Home Health Aid
Houston, TX
08.2022 - Current
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Transported individuals to medical appointments and assisted with errands.
- Educated patients and families on health care needs, conditions, and options.
- Documented patient status and reported changes in care needs.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Administered prescribed medications under direction from physician.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Provided entertainment and companionship through conversation, reading, and board games.
Home Healthcare Aide / Caregiver
BrightStar Care
Friendswood, US
09.2019 - Current
- My task include, Assisting the elderly and disabled what functions such as lighthouse keeping,, transportation to and from doctors appointments, setting appointments grocery shopping etc
- So my clients can maintain a healthy and safe place to live independently
Caregiver/Personal Assistant
ELECT HOME CARE
Rogersville, US
05.2016 - 08.2019
- My task include, Assisting the elderly and disabled what functions such as lighthouse keeping,, transportation to and from doctors appointments, grocery shopping etc..
- So my clients can maintain a healthy and safe place to live independently
Dish Customer Service Representative
DISH
Pearland, US
06.2014 - 11.2015
- Duties included answering incoming calls assisting the customer with billing technical questions and web questions
- I always answered and help the customer to the best of my ability always giving 100% every day
- The abilities that I learned with sympathy compassion that the customer also can have a bad day and the most important skill is patience
Sales and Lease Accounts Manager
AARONS
10.2011 - 01.2012
- Collections Manager Customer current and past due Field visits on all pass due accounts
- Customer services to insure customer satisfaction
- Sales to insure company growth, Inventory for all merchandises in store
- Nightly closing precedes included nightly deposits
- Training new hires according to Aaron's guidelines
Financial Assistant Manager
PLS Financial
03.2009 - 03.2011
- Processing payday and title loans, taking payments and field calls on all pass due accounts
- Customer service to insure customer satisfaction supervised up to six employees daily
- Nightly closing procedures and nightly deposits
- Training all new hires according to all PLS guidelines
Operation Specialist
Verizon Wireless
12.2001 - 02.2008
- Ordered merchandises of 10 locations Inventory for 10 locations
- Entering and receiving invoices, daily deposits for 10 locations
- Answering incoming, filing daily paper work, receiving and sending e-mails
- Daily store to insure all location were stocked to maximize sale
- Supervised up to 10 employees daily
Education
High School -
PARKVIEW BAPTIST HIGH SCHOOL
01.2001
Skills
- Inventory management
- Computer skills
- Customer service skills
- Knowledge in tax preparation
- Personal Care
- Home Health Aid
- Alzheimer's care
- Client documentation
- Medication organization
- Safety procedures
- Patient education
- Compassionate client care
- Schedule management
Certification
- Standard-CPR/AED, 08/01/19 to 08/31/21
- Driver's License
Additional Information
I have been in customer service for 10+ years. I know the ins and outs, dos and don'ts of customer service.
Personal Information
- Authorized To Work: US
- Title: Home Health Aide
Timeline
Home Health Aide
At your side Home Health Aid
08.2022 - Current
Home Healthcare Aide / Caregiver
BrightStar Care
09.2019 - Current
Caregiver/Personal Assistant
ELECT HOME CARE
05.2016 - 08.2019
Dish Customer Service Representative
DISH
06.2014 - 11.2015
Sales and Lease Accounts Manager
AARONS
10.2011 - 01.2012
Financial Assistant Manager
PLS Financial
03.2009 - 03.2011
Operation Specialist
Verizon Wireless
12.2001 - 02.2008
High School -
PARKVIEW BAPTIST HIGH SCHOOL
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