Bobbi Hicks
Atlanta,GA
Summary
Dedicated professional with a proven track record in leasing consulting, customer service and hospitality operations. Demonstrated expertise in effectively managing leasing processes, fostering tenant relationships and optimizing occupancy rates. Skilled in providing exceptional client experiences, with a background in the hotel industry where I honed expertise in guest services, reservations management and operational efficiency. Known for strong communication skills, attention to detail and the ability to thrive in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Leasing Professional
Greystar/Cortland
Austell, GA
03.2022 - 05.2024
- Continued role as a Leasing Consultant through property sale and management transition from Greystar to Cortland.
- Adapted quickly to new management changes, including implementation of updated company policies and new software systems
- Assisted prospects in finding their new home, guiding them through the leasing process from start to finish, and maintaining a 95% or above occupancy average.
- Conducted memorable property tours, effectively closing deals with a 56% closing average, processing application paperwork, discussing lease details, and assisting on move-in day.
- Consistently achieved and exceeded leasing goals through proactive prospect engagement and follow-ups.
- Provided professional customer service to current residents, addressing their needs and concerns promptly.
- Showcased property features during tours with prospective tenants, providing comprehensive information on key amenities and benefits.
- Validated rental eligibility using Cortland’s verification process to ensure qualified applicants.
- Encouraged prospects to complete applications after property tours, facilitating the leasing process.
- Greeted clients, showed apartments, and prepared leases efficiently and accurately.
- Assisted prospective tenants in completing paperwork and other logistics to ensure smooth move-ins.
- Maintained community and show units to meet company standards by conducting daily inspections, communicating maintenance needs, merchandising show units, and preparing the leasing office for daily activities.
- Followed up with prospects and new residents to ensure satisfaction through emails, thank-you notes, and phone calls, finalizing decisions to lease or renew.
- Marketed the community on social media platforms, enhancing visibility and engagement with potential tenants.
Leasing Consultant
Premier Placements
Atlanta, GA
07.2021 - 03.2022
- Rotated through various properties in the Atlanta market, quickly learning floor plans to conduct efficient tours
- Distributed and followed up on tenant renewal notices.
- Helped clients find leases to suit needs.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise.
- Collected rent, other due balances and tracked resident payments and information in computer system.
- Recorded service request.
- Followed up with prospects to verify optimal customer satisfaction following support engagement and problem resolution via phone and email.
- Coordinated appointments to show marketed units.
- Greeted prospects and showed apartments.
Vip Customer Service Representative
Borgata Hotel Casino & Spa
Atlantic City, NJ
09.2016 - 01.2021
- Handled high-volume calls daily, providing exceptional customer service to VIP guests, including booking hotel, dining, flight, limo, and spa reservations.
- Collaborated with Casino Hosts and Casino Vice Presidents to ensure VIP guests were well-accommodated during their stay.
- Consistently met and exceeded sales goals through proactive customer engagement and service excellence.
- Responded to front desk management calls and provided service recovery to resolve guest issues and inconveniences promptly.
- Recorded and managed service requests to ensure timely follow-up and resolution.
- Answered guest inquiries via email, providing accurate information and support.
- Maintained high levels of customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to both internal and external customers, ensuring a seamless service experience.
- Responded to customer requests for services and provided company information efficiently.
- Handled a constant flow of customer calls with minimal wait times, ensuring prompt and courteous service.
- Closed final bills during hotel check-out process via phone, ensuring accuracy and guest satisfaction.
Hotel Cashier
Trump Taj Mahal
Atlantic City, NJ
09.2012 - 09.2016
- Handled cash transactions, ensuring accurate and efficient management of funds.
- Operated POS systems for processing payments and managing customer transactions.
- Closed restaurant checks and balanced daily sales accurately.
- Collected and authorized payments from guests, maintaining strict adherence to company policies.
- Maintained a cash drawer with amounts exceeding $1,000, ensuring security and accuracy.
- Recorded transactions using a cash register, providing precise and timely service.
- Assisted customers in completing their purchases, delivering exceptional customer service.
Floor Staff
Regal Cinemas
Mays Landing, NJ
01.2010 - 08.2012
- Implemented up-selling strategies such as recommending complementary purchases.
- Maintained secure cash drawers.
- Collected and authorized payments of customers.
- Completed inventory counts.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
- Used cash register to tender change and process cash and credit card payments.
Education
Egg Harbor Township High School
Egg Harbor, NJSkills
Sales and Marketing Aptitude
Property Management
Customer Service
Fair Housing Policies
Inbound and Outbound Calling
Move-In Coordination
Complaint Resolution
Reservations Management
Hospitality
Application Processing
Guest Services
Hotel Operations
Timeline
Leasing Professional
Greystar/Cortland
03.2022 - 05.2024
Leasing Consultant
Premier Placements
07.2021 - 03.2022
Vip Customer Service Representative
Borgata Hotel Casino & Spa
09.2016 - 01.2021
Hotel Cashier
Trump Taj Mahal
09.2012 - 09.2016
Floor Staff
Regal Cinemas
01.2010 - 08.2012
Egg Harbor Township High School