Bobbi Pappano
Skiatook,OK
Summary
Dynamic professional with multiple years of experience in various customer service roles.
Overview
8
8
years of professional experience
Work History
Online Grocery Associate
Walmart
09.2023 - 02.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Assistant Manager
Dollar General Store
03.2022 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Stocking Associate
Walmart
02.2021 - 12.2021
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with team members to maintain a clean, organized work environment.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
Department Head-Crafts
Hobby Lobby
05.2016 - 09.2020
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
Education
Associate of Applied Science - Nursing
Tulsa Community College
Tulsa, OK12.2003
Skills
- Customer Engagement
- Flexible scheduling
- Order Accuracy
- Complaint resolution
Timeline
Online Grocery Associate
Walmart
09.2023 - 02.2024
Assistant Manager
Dollar General Store
03.2022 - 01.2023
Stocking Associate
Walmart
02.2021 - 12.2021
Department Head-Crafts
Hobby Lobby
05.2016 - 09.2020
Associate of Applied Science - Nursing
Tulsa Community College