Bobbi Reed
Marietta,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Candlewood Suites Atlanta-Smyrna
08.2023 - Current
- Assisting General Manager in preparation of forecasts and reports as well as in development, implementation, and monitoring of budget
- Resolved customer complaints and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance
- Cooperated with sales staff to discuss and implement sales strategies to improve occupancy levels and revenues
- Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Supervised day-to-day operations to meet performance, quality service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
Inside Project Manager
Southeastern Roofing Company
12.2022 - 07.2023
- Build and develop the project team to ensure maximum performance, by providing purpose, direction, and motivation
- Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
- Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget
- Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met.
Operations Manager
Sonesta ES Suites Kennesaw
09.2021 - 10.2022
- Managed a team of about 15 people from various backgrounds
- Inventory management
- Identifying customer needs
- Developing company improvement plans
- Assisting with departmental changes and improvements
- Budget control
- Ensuring company policies are upheld
- Assessing employee performance and disciplinary action
- Delegate operations tasks to employees Data entry and payroll submission.
Energy Consultant/Marketing
Avolta
04.2021 - 08.2021
- Execute day-to-day customer service, marketing, and campaign management in a residential environment
- Manage territory and track results
- Own all problem-solving, troubleshooting, and customer service needs
- Build client relationships through service excellence and balance their campaign needs with a proactive approach.
- Reviewed project submittals for compliance with energy modeling requirements and practices pursued.
- Consulted with customers related to end-use natural gas applications and conducted technical and economic analysis.
- Developed customized energy management strategies to optimize usage patterns and lower costs.
Gallery Host
Hyatt Place, Hyatt Hotels & Resorts
02.2019 - 04.2021
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies
- Create conversations and share a moment by making a real connection with the guests
- Follow the hotel’s rate structures, discounts and sell/upsell strategies.
Guest Relations
The Home Depot
06.2017 - 01.2019
- Responding promptly to customer inquiries
- Processing orders, forms, applications, and requests
- Acknowledging and resolving customer complaints.
Controller/Store Attendant
Walmart
01.2016 - 04.2017
- Give prompt response to the calls of customers
- Inventory management
- Delivering returned items to the appropriate department for repair or exchange
- Interacting with customers to provide information about products and services
- Receiving and processing incoming merchandise shipments, including unpacking boxes and inspecting items for damage or defects.
Education
Degree of Associate in Applied Science - Healthcare Management/Registered Nursing
West Georgia Technical College
La Grange, GA12.2025
High School Diploma -
Sprayberry High School
05.2014
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Workload Management
- Employee Scheduling
- Recruiting and interviewing
- Customer rapport
- Orientation and training
- Staff Supervision
Personal Information
Age: 28
References
References available upon request
Timeline
Assistant Manager
Candlewood Suites Atlanta-Smyrna
08.2023 - Current
Inside Project Manager
Southeastern Roofing Company
12.2022 - 07.2023
Operations Manager
Sonesta ES Suites Kennesaw
09.2021 - 10.2022
Energy Consultant/Marketing
Avolta
04.2021 - 08.2021
Gallery Host
Hyatt Place, Hyatt Hotels & Resorts
02.2019 - 04.2021
Guest Relations
The Home Depot
06.2017 - 01.2019
Controller/Store Attendant
Walmart
01.2016 - 04.2017
Degree of Associate in Applied Science - Healthcare Management/Registered Nursing
West Georgia Technical College
High School Diploma -
Sprayberry High School
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