Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Crafted clear, informative reports to explain life insurance policy features and benefits.
Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Analyzed customers' financial situations to recommend appropriate life insurance policies.
Weight Master
Martin Marietta
05.2019 - Current
Maintained comprehensive knowledge of industry trends and advancements in weighing technologies, bringing innovation into daily operations where applicable.
Ensured proper documentation for all transactions, resulting in improved record-keeping and compliance.
Optimized workflow processes within the weigh station environment by evaluating current practices and making necessary adjustments as needed based on industry best practices.
Conducted thorough inspections of weigh-in stations, identifying potential issues before they impacted operations or safety.
Supported regulatory compliance efforts by adhering to established guidelines for weight measurement and reporting.
Provided weight documentation for transportation and logistics purposes, ensuring all parties involved had accurate information necessary to make informed decisions about shipments.
Promoted a safe workplace culture by vigilantly monitoring site conditions at weigh stations while enforcing strict adherence to safety protocols.
Assisted in training new staff on company policies, procedures, and equipment usage to ensure a seamless transition into their roles as Weight Masters.
Enhanced customer satisfaction by providing timely and professional service for truck drivers and clients.
Operated scale to weigh materials and vehicles according to policy.
Administrative Assistant
Kingwood DermSpa
02.2015 - 04.2019
Collected room deposits, fees, and payments.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Sanitized, restocked, and organized exam rooms and medical equipment.
Scheduled, coordinated and confirmed appointments and meetings.
Assisted with document scanning and imaging projects to support accurate file back-up.
Identified and corrected inconsistencies in filing systems for increased accuracy.
Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
Shift Leader
Taco Bell
02.2014 - 02.2016
Trained new employees and delegated daily tasks and responsibilities.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Assistant Manager
Subway
03.2013 - 02.2014
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Supervised all areas of restaurant to keep it clean and well-maintained.
Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Education
High School -
Splendora Isd
College -
Loan star
Life Insurance
Skills
Health and safety awareness
Strong attention to detail
Shipping and receiving procedures
Time management capabilities
Documentation and record keeping
Customer service
Cash handling
Telephone etiquette
HIPAA compliance
Patient confidentiality
Insurance policy sales
Client account management
Certification
Licensed Insurance Agent - Texas Department of Insurance.