Bobbie Dudley
Las Vegas
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
6
6
years of professional experience
Work History
Shift Leader
Tide Dry Cleaners
Las Vegas
02.2021 - Current
- Trained new staff on equipment usage and safety protocols.
- Supervised daily operations and ensured team adherence to quality standards.
- Assisted in managing customer inquiries and resolving service issues.
- Implemented effective workflow processes to enhance team efficiency.
- Conducted regular inspections of garments for quality assurance.
- Collaborated with management to maintain a clean and organized workspace.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
Cashier Team Lead
Auntie Anne's Pretzels
Las Vegas
12.2019 - 02.2022
- Trained new cashiers on register operations and customer interaction techniques.
- Managed cash handling procedures to maintain accuracy and security of transactions.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Resolved customer concerns promptly to enhance overall dining experience.
- Implemented sanitation practices to uphold health standards in food preparation areas.
- Facilitated team meetings to communicate updates and promote a positive work environment.
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Education
High School Diploma -
Spring Valley High School
Las Vegas, NV05-2019
Skills
- Employee training
- Customer service
- Quality assurance
- Team supervision
- Cash handling
- Inventory management
- Problem solving
- Shift leadership
Timeline
Shift Leader
Tide Dry Cleaners
02.2021 - Current
Cashier Team Lead
Auntie Anne's Pretzels
12.2019 - 02.2022
High School Diploma -
Spring Valley High School