Bobbie Elliott
Urbana ,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Willing and able to learn new programs and software to meet any job expectations.
Overview
24
24
years of professional experience
Work History
Massage Therapist
Self Employed Services
Urbana , OH
08.2012 - Current
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Educated clients on proper post-treatment care such as strhing exercises or lifestyle changes that could enhance the effects of the massage.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Developed individualized treatment plans based on client assessments and preferences.
Kindergarten Teacher
Victory Christian Schools
Urbana , OH
03.2012 - 05.2021
- Planned and implemented engaging lessons to meet the individual needs of each student.
- Assessed students' progress and created reports for parents, administrators, and other teachers.
- Developed positive relationships with students, families, staff members, and outside agencies.
Administrative Assistant
Stanley Electric
London, OH
04.2008 - 08.2008
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Created travel arrangements for senior managers according to their requirements.
Customer Service Supervisor
Teleperformance USA
Columbus, OH
05.2001 - 02.2008
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Worked fraudulent credit card situations with law enforcement and customers to resolve issue.
- Supervised other agents and received escalated situations that other representatives we not equip to resolve.
Education
State Medical Board License - Massage Therapy
Bryman Institute
Gahanna, OH07-2006
Skills
- Front desk management
- Customer Consultation
- Reflective listening
- Understanding of body signals
- Treatment Planning
- Social skills
- Business Management
- Relationship building and management
- Administrative Support
- Sales expertise
- Receiving payments
- Using Windows and Microsoft Word and Excel
- Entering data into a specific program
- Being extremely confidential with customer information
- Medical terminology background
Timeline
Massage Therapist
Self Employed Services
08.2012 - Current
Kindergarten Teacher
Victory Christian Schools
03.2012 - 05.2021
Administrative Assistant
Stanley Electric
04.2008 - 08.2008
Customer Service Supervisor
Teleperformance USA
05.2001 - 02.2008
State Medical Board License - Massage Therapy
Bryman Institute