Bobbie McDermott
Madison,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Picker
Amazon ShopBop
Madison, WI
11.2023 - Current
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Utilized scanning equipment for picking, packing and shipping orders.
- Ensured that all safety regulations were followed while performing work duties.
- Assembled boxes or other containers and packed items carefully to ensure safe shipment.
- Limited damage to products by using care when choosing/handling items.
- Selected products and items from shelves and pallets for customer orders.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Implemented time-management skills to prioritize urgent orders and manage workload.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Packer
Bell Laboratories Inc.
Windsor, WI
06.2021 - 01.2024
- Operated a pallet jack manual/electric to move, load, and unload finished products and materials to designated areas within the warehouse.
- Inspected finished product packaging for quality assurance before sending out orders.
- Maintained a safe work environment by adhering to safety regulations at all times.
- Identified damaged or defective products and reported them to management.
- Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
Personal Shopper
Instacart
Madison, WI
01.2020 - 06.2021
- Maintained a high level of customer service while ensuring customer satisfaction.
- Responded promptly to customer inquiries via phone calls or texts.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Assisted customers in selecting items that met their individual needs and preferences.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Processed payments for purchased items using cash registers or other payment systems.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Asked store associates for help locating missing products.
- Suggested comparable products to replace out-of-stock items.
Crew Member
McDonalds
Madison, WI
08.2019 - 06.2020
- Adhered to health department regulations regarding food handling procedures.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Served food quickly for positive guest experiences.
- Wiped down tables and equipment, swept and refilled stock.
Patient Support Representative
Exact Sciences Laboratories
Madison, WI
03.2019 - 08.2019
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Provided accurate information about products or services to customers.
- Researched required information using available resources.
- Verified accuracy of data entered into system prior submitting customers orders.
Captioning Specialst
CAPTEL
Madison, WI
07.2017 - 03.2019
- Answered incoming calls and provided highest level of accuracy for customer satisfaction.
- Listened attentively and utilized specialized voice recognition software to accurately translate a conversation for the deaf/ hard of hearing.
Crew Member
Taco Bell
Fitchburg, WI
09.2014 - 04.2017
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Maintained an organized work area to ensure efficient operations.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Restocked kitchen supplies including food products and utensils.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Order Processor
American Girl
Middleton, WI
08.2013 - 01.2014
- Provided excellent customer service by responding promptly to inquiries and requests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed orders accurately and efficiently using order processing software.
- Assisted customers with product selection, returns, and exchanges.
- Identified opportunities for upselling additional products or services based on customer needs.
Appointment Coordinator
LogistiCare
Madison, WI
10.2012 - 01.2013
- Answered phone calls from MediCare patients to schedule transportation for to medical appointments.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Booking Agent
ACTIVE Network LLC
Saratoga, NY
09.2007 - 06.2012
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Listened attentively to consumer needs and researched availability to provide customers with the best experience.
- Navigated through computer systems to review information and respond appropriately to callers.
Education
GED -
Omega
Madison, WI06-2003
Skills
- Data Entry and 10-Key
- Customer Service
- Appointment Scheduling
- Call Center Customer Service
- Order Processing
- Pallet jack manual/electric
- Order Picking
- Packaging
- Attention to Detail
- Problem-Solving
Timeline
Picker
Amazon ShopBop
11.2023 - Current
Packer
Bell Laboratories Inc.
06.2021 - 01.2024
Personal Shopper
Instacart
01.2020 - 06.2021
Crew Member
McDonalds
08.2019 - 06.2020
Patient Support Representative
Exact Sciences Laboratories
03.2019 - 08.2019
Captioning Specialst
CAPTEL
07.2017 - 03.2019
Crew Member
Taco Bell
09.2014 - 04.2017
Order Processor
American Girl
08.2013 - 01.2014
Appointment Coordinator
LogistiCare
10.2012 - 01.2013
Booking Agent
ACTIVE Network LLC
09.2007 - 06.2012
GED -
Omega
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