Bobbie Robson
Jacksonville
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Suddath
04.2021 - Current
- Manage the day-to-day customer service needs of all clients.
- Provides timely and accurate communication, both verbal and written, to all customers via email and phone.
- Utilize the operating system to keep all files up to date, by using the prompts and making notes.
- Processes customer files according to established department policies and procedures.
- Updates and maintain operating system with accurate and timely data.
- Ensure he/she understands all move policies and authorizations.
- Ensure all contact points are made on each move within the assigned timeframe.
- Accepts additional job assignments and participates in project work as requested
Customer Service Representative
PATLive
03.2020 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Home Health Aide
Visiting Angels Home Care
09.2019 - 04.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
Education
Medical Assistant - Medical Assisting
UEI College - Cerritos
Jacksonville, FL10.2011
GED -
GED
Jacksonville, FL01.2010
Skills
- Account Management
- Microsoft Word
- Active Listening
- Delivery Scheduling
- Professional Telephone Demeanor
- Reading Comprehension
- Data Evaluation
- Managing Multiple Tasks
- Customer Consulting
- Staff Training
- Microsoft Excel
- Customer Relations
Timeline
Customer Service Representative
Suddath
04.2021 - Current
Customer Service Representative
PATLive
03.2020 - 10.2020
Home Health Aide
Visiting Angels Home Care
09.2019 - 04.2020
Medical Assistant - Medical Assisting
UEI College - Cerritos
GED -
GED
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