Bobbie Robson
Jacksonville
Summary
Customer Service Representative with extensive experience at Suddath, specializing in client relationship management and active listening. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Skilled in data entry and maintaining accurate records, ensuring timely responses and strong client connections.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Suddath
04.2021 - Current
- Manage the day-to-day customer service needs of all clients.
- Provides timely and accurate communication, both verbal and written, to all customers via email and phone.
- Utilize the operating system to keep all files up to date, by using the prompts and making notes.
- Processes customer files according to established department policies and procedures.
- Updates and maintain operating system with accurate and timely data.
- Ensure he/she understands all move policies and authorizations.
- Ensure all contact points are made on each move within the assigned timeframe.
- Accepts additional job assignments and participates in project work as requested
Customer Service Representative
PATLive
03.2020 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Home Health Aide
Visiting Angels Home Care
09.2019 - 04.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
Education
Medical Assistant - Medical Assisting
UEI College - Cerritos
Jacksonville, FL10.2011
GED -
GED
Jacksonville, FL01.2010
Skills
- Account management
- Microsoft Word proficiency
- Active listening
- Professional telephone etiquette
- Reading comprehension
- Data analysis
- Time management
- Attention to detail
- Communication skills
- Data entry
- Multitasking abilities
- File organization
- Problem solving
- Client relationship management
- Customer education
Timeline
Customer Service Representative
Suddath
04.2021 - Current
Customer Service Representative
PATLive
03.2020 - 10.2020
Home Health Aide
Visiting Angels Home Care
09.2019 - 04.2020
Medical Assistant - Medical Assisting
UEI College - Cerritos
GED -
GED
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