Bobbie Slocum

• Set appointments with salespeople and potential customers.
• Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
• Scheduled follow-up calls with potential customers to gain interest in scheduling appointments.
• Screened potential customers to determine interest and requirements for the products and services of the company.
• Received inbound calls and initiated outbound daily calls to introduce customers to products and services offered.
• Utilized CRM system to track and manage leads, keeping appointments organized.
• Conducted 40–50 customer outreach calls daily, consistently achieving a 35% weekly appointment show rate

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for the property management office.
• Introduced prospective tenants to the types of units available and performed tours of the premises.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
• Optimized property management software usage, enhancing operational efficiency.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Coordinated appointments to show marketed properties.
• Generated leads for sales and rental properties through cold calls and referrals.

• Conducted regular sales presentations to showcase company offerings and demonstrate product value.
• Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
• Expanded company presence within the market by attending trade shows, conferences, and networking events.
• Leveraged CRM to collect, organize, and manage sales data and customer information.
• Lead sales team in achieving quarterly goals by providing coaching, training, and support as required.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.
• Provided exceptional customer service, resulting in increased repeat business and client referrals.
• Delivered compelling sales presentations to diverse audiences, demonstrating product value and addressing potential concerns.
• Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.
• Completed 10 follow-up appointments or calls each week to connect with warm leads.
• Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.

• Maximized efficiency by coaching and mentoring personnel on safety principles
• Trained and motivated employees to perform daily business tasks
• Promoted employee development by recruiting team-oriented candidates and implementing new training practices.
• Optimized team hiring, training, and performance.
• Managed over 30 drivers every day
• Improved records management systems for leases and contracts
• Recruited, hired, and trained initial personnel, working to establish key internal functions
• Managed day-to-day business operations, including HR and marketing
• Devised processes to increase long-term business success
• Established, optimized, and enforced business policies to maintain consistency and high-quality standards throughout the company
• Developed key operational initiatives to drive and maintain substantial business growth.

• Produced accurate office files, updated spreadsheets and crafted presentations to support staff and boost team productivity.
• Responded to emails and other correspondence to facilitate communication
• Drafted agendas, recorded minutes and created documents for meetings.
• Completed accurate daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to families
• Implemented paperless filing system for departments.
• Created and updated physical records to digital files to maintain current, accurate documentation.
• Offered office-wide software support to troubleshoot issues
• Provided clerical support to company employees by copying, faxing and filing documents.
• Answered multi-line phone system and greeted callers

Engaged with customers to effectively build rapport and lasting relationships.

• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Processed product returns and assisted customers with other selections.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Organized racks and shelves to maintain store's visual appeal