Ashley Rawnsley
Hilton
Summary
Results-oriented professional with background in appointment coordination and client relations. Known for maintaining high standards and delivering exceptional service, ensuring seamless scheduling and communication. Reliable team player with strong focus on collaboration and adaptability, proficient in time management and problem-solving.
Overview
14
14
years of professional experience
Work History
Appointment Coordinator
Get It Straight Orthodontics
Rochester, NY
05.2019 - Current
- Coordinate patient appointments, optimizing scheduling processes for improved efficiency
- Train new staff on scheduling software and office protocols, promoting consistency in operations
- Oversee daily operations of front desk activities, ensuring a smooth workflow and positive patient experience
- Collaborate with orthodontic team to coordinate treatment plans and follow-up appointments efficiently
- Demonstrate flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers
- Greet customers upon arrival and provided appropriate forms to fill out
- Manage filing system, entered data and complete other clerical tasks
- Monitor appointment availability closely and identify opportunities for increased capacity or schedule adjustments as needed
Salon/Spa Coordinator
Shear Ego Salon & Spa
01.2018 - 04.2019
- Completed opening and closing duties for both the salon and spa daily
- Responsible of keeping 30+ service providers books in order and efficient
- Check clients in and out of their salon or spa services
- Scheduled and confirmed client appointments using Millennium Software
- Book and construct spa parties of multiple services for multiple clients
- Daily use of POS system
- Assisted in training new hire associates
Front Desk Sales Associate
Hand & Stone Massage and Facial Spa
12.2015 - 12.2016
- Trained and role-played company sales pitch with new hire associates
- Sold monthly lifestyle plan to new clients
- Made weekly and monthly individual and spa sales goals
- Kept track and ordered needed weekly inventory
- Daily use of POS system
- Scheduled daily and future appointment using Millennium Software
- Checked clients in and out of their spa services
Wellness Consultant
Massage Envy Spa
09.2013 - 10.2015
- Greeted clients as they came into the spa and helped with customer service needs
- Checked daily clients in and out of their spa services
- Made and obtained weekly and monthly sales goals
- Pitched and sold monthly company wellness program to new clients
- Scheduled daily and future appointments using Millennium Software
Sales Associate
Macys
02.2012 - 06.2013
- Meet daily individual sales goals to reach bonuses and or commission
- Opening and closing duties of the department
- Stocked and merchandised new inventory throughout department
- Priced sale items
- Promoted all store wide sales events and promotions
Education
GED Diploma -
Greece Arcadia High School
Rochester, New YorkSkills
- Leadership
- Multi-tasking
- Organization
- Problem solving
- Teamwork
- Creativity
- Fast learner
- Time management
- Client relationship building
Timeline
Appointment Coordinator
Get It Straight Orthodontics
05.2019 - Current
Salon/Spa Coordinator
Shear Ego Salon & Spa
01.2018 - 04.2019
Front Desk Sales Associate
Hand & Stone Massage and Facial Spa
12.2015 - 12.2016
Wellness Consultant
Massage Envy Spa
09.2013 - 10.2015
Sales Associate
Macys
02.2012 - 06.2013
GED Diploma -
Greece Arcadia High School